IDEXX incident

Clinics are unable to DICOM sends images to VMS.

Major Resolved View vendor source →

IDEXX experienced a major incident on May 21, 2026 affecting VetMedStat and VMS Pro and 1 more component, lasting 17h 53m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:08 PM UTC
Resolved
May 22, 2026, 01:01 PM UTC
Duration
17h 53m
Detected by Pingoru
May 21, 2026, 07:08 PM UTC

Affected components

VetMedStatVMS ProVMS18VMS Admin

Update timeline

  1. investigating May 21, 2026, 07:08 PM UTC

    We are currently investigating an issue with clinics being unable to send Dicom images to VMS.

  2. identified May 21, 2026, 07:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 10:01 PM UTC

    We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.

  4. monitoring May 22, 2026, 03:39 AM UTC

    We will continue to monitor through the night, but there should no longer be any delays with images loading.

  5. resolved May 22, 2026, 01:01 PM UTC

    Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.