IDEXX experienced a major incident on June 10, 2026 affecting Cubex, lasting 8h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 09:35 PM UTC
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet. The Cubex Team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Jun 10, 2026, 09:39 PM UTC
The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.
- identified Jun 11, 2026, 01:06 AM UTC
The Cubex Team is still actively working to restore services for all affected sites.
- resolved Jun 11, 2026, 04:00 AM UTC
The Cubex Team has confirmed that this issue has now been resolved.