IDEXX incident

Petly Plans: Delays in monthly payment processing

Minor Resolved View vendor source →

IDEXX experienced a minor incident on April 20, 2026 affecting Petly Plans, lasting 10h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 01:19 PM UTC
Resolved
Apr 20, 2026, 11:44 PM UTC
Duration
10h 25m
Detected by Pingoru
Apr 20, 2026, 01:19 PM UTC

Affected components

Petly Plans

Update timeline

  1. identified Apr 20, 2026, 01:19 PM UTC

    April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.

  2. monitoring Apr 20, 2026, 05:59 PM UTC

    A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.

  3. resolved Apr 20, 2026, 11:44 PM UTC

    This issue has been fully resolved.