IDEXX Outage History

IDEXX is up right now

There were 40 IDEXX outages since February 6, 2026 totaling 65h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.idexxsoftware.com

Minor March 6, 2026

VetMedStat: Users unable to DICOM send -- WebPACS/VC+: Delays in report visibility

Detected by Pingoru
Mar 06, 2026, 04:15 AM UTC
Resolved
Mar 06, 2026, 01:24 PM UTC
Duration
9h 8m
Affected: VetMedStatIDEXX Web PACS
Timeline · 4 updates
  1. investigating Mar 06, 2026, 04:15 AM UTC

    Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing. Group(s) Impacted: VetMedStat & WebPACS clinics Estimated Time to Resolution: TBD Estimated Next Update Time: 30m (11:45pm EST)

  2. investigating Mar 06, 2026, 04:47 AM UTC

    Investigation is ongoing. Next Update: TBD.

  3. monitoring Mar 06, 2026, 06:06 AM UTC

    The issue has been identified, a fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Potential Delay in inVue Blood Dx Results

Detected by Pingoru
Mar 05, 2026, 07:23 PM UTC
Resolved
Mar 05, 2026, 07:30 PM UTC
Duration
6m
Timeline · 2 updates
  1. monitoring Mar 05, 2026, 07:23 PM UTC

    We experienced a temporary degradation affecting inVue Dx Blood result processing, which may have caused delays. The issue is actively resolving. Please continue to leave any active runs “In Process”—they will complete normally as the system stabilizes. Thank you for your patience, and we appreciate your partnership.

  2. resolved Mar 05, 2026, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

AI Assisted Notes: Issue generating transcriptions

Detected by Pingoru
Mar 02, 2026, 06:36 PM UTC
Resolved
Mar 02, 2026, 07:58 PM UTC
Duration
1h 22m
Affected: Neo Software
Timeline · 3 updates
  1. identified Mar 02, 2026, 06:36 PM UTC

    The Neo team is aware of an issue impacting North American customers when generating AI Assisted Notes transcriptions. We are working on a fix and all transcriptions that failed to generate will be re-generated once the fix has been released. We will provide another update no later than 5:00PM ET, March 2.

  2. monitoring Mar 02, 2026, 07:03 PM UTC

    A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions. We will provide another update once all failed transcriptions have been re-generated.

  3. resolved Mar 02, 2026, 07:58 PM UTC

    This incident has been resolved and all transcriptions re-generated.

Read the full incident report →

Critical February 27, 2026

VetMedStat - Clinics experiencing errors while attempting to submit cases

Detected by Pingoru
Feb 27, 2026, 10:02 AM UTC
Resolved
Feb 27, 2026, 07:00 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Feb 27, 2026, 10:02 AM UTC

    Issue: 2-4:30am EST VetMedStat clinics experienced errors while attempting to submit cases. At this time, VetMedStat is stable, clinics are able to submit cases without issue & this incident is in a monitor state.

  2. postmortem Feb 27, 2026, 10:40 AM UTC

    Incident details/action items \(upcoming\) can be found here: [https://idexx-telemedicine.datadoghq.com/incidents/30](https://idexx-telemedicine.datadoghq.com/incidents/30)

Read the full incident report →

Major February 26, 2026

ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada

Detected by Pingoru
Feb 26, 2026, 08:41 PM UTC
Resolved
Feb 27, 2026, 09:42 PM UTC
Duration
1d 1h
Affected: ezyVet Datalake
Timeline · 3 updates
  1. identified Feb 26, 2026, 08:41 PM UTC

    Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. identified Feb 27, 2026, 01:38 AM UTC

    Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. We are continuing to monitor the recovery process and anticipate full restoration of Datalake services within the next 48-72 hours. We appreciate your continued patience as services are restored and expect to provide another update by March 2nd (CST).

  3. resolved Feb 27, 2026, 09:42 PM UTC

    This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.

Read the full incident report →

Major February 25, 2026

ezyVet - Issue Under Investigation - Unable to bill items due to an Error Message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"

Detected by Pingoru
Feb 25, 2026, 11:58 PM UTC
Resolved
Feb 26, 2026, 12:18 AM UTC
Duration
19m
Affected: ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/EastezyVet Software: AustraliaezyVet Software: New ZealandezyVet Software: AsiaezyVet Software: Europe/Middle East/Africa
Timeline · 4 updates
  1. investigating Feb 25, 2026, 11:58 PM UTC

    Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers" We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.

  2. identified Feb 26, 2026, 12:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 26, 2026, 12:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2026, 12:18 AM UTC

    This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.

Read the full incident report →

Minor February 24, 2026

ezyVet Performance Issue - Medication List Loading Slow in Patient/Clinical Tab (ALL REGIONS)

Detected by Pingoru
Feb 24, 2026, 08:16 PM UTC
Resolved
Feb 24, 2026, 10:09 PM UTC
Duration
1h 52m
Affected: ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/EastezyVet Software: AustraliaezyVet Software: New ZealandezyVet Software: AsiaezyVet Software: Europe/Middle East/Africa
Timeline · 2 updates
  1. identified Feb 24, 2026, 08:16 PM UTC

    Our Technical Team are currently investigating reports of Degraded Performance where Medication Lists are Loading Slow in Patient/Clinical Tab for ALL Regions. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. resolved Feb 24, 2026, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Vello 2-way Messaging Inbox Intermittently Not Available

Detected by Pingoru
Feb 20, 2026, 08:31 PM UTC
Resolved
Feb 20, 2026, 09:16 PM UTC
Duration
44m
Affected: Neo VelloezyVet VelloCornerstone VelloTexting Services
Timeline · 2 updates
  1. investigating Feb 20, 2026, 08:31 PM UTC

    We are currently investigating an issue related to the Vello Inbox.

  2. resolved Feb 20, 2026, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2026

DVMI - Users are experiencing errors while sending images

Detected by Pingoru
Feb 20, 2026, 02:53 PM UTC
Resolved
Feb 20, 2026, 04:22 PM UTC
Duration
1h 29m
Affected: DVMInsight
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:53 PM UTC

    We are investigating an issue with DICOM send to the DVMI applications. Users are seeing errors and not able to complete case creation.

  2. monitoring Feb 20, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026

Delayed Results in VetConnect PLUS

Detected by Pingoru
Feb 13, 2026, 11:21 AM UTC
Resolved
Feb 13, 2026, 09:55 PM UTC
Duration
10h 34m
Affected: Diagnostic ResultsWebMobile
Timeline · 6 updates
  1. investigating Feb 13, 2026, 11:21 AM UTC

    You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

  2. identified Feb 13, 2026, 12:08 PM UTC

    The issue has been identified, and the team is currently working to plan and implement a fix

  3. identified Feb 13, 2026, 02:37 PM UTC

    The team is still investigating potential fixes

  4. identified Feb 13, 2026, 04:46 PM UTC

    We are continuing to investigate potential fixes.

  5. identified Feb 13, 2026, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Feb 13, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1

Detected by Pingoru
Feb 10, 2026, 08:49 PM UTC
Resolved
Feb 10, 2026, 10:46 PM UTC
Duration
1h 57m
Affected: ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/EastezyVet Software: AustraliaezyVet Software: New ZealandezyVet Software: AsiaezyVet Software: Europe/Middle East/Africa
Timeline · 6 updates
  1. investigating Feb 10, 2026, 08:49 PM UTC

    We are currently investigating this issue

  2. investigating Feb 10, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 09:04 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:29 PM UTC

    This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.

  5. monitoring Feb 10, 2026, 10:02 PM UTC

    AWS have implemented a fix, we are continuing to monitor stability on our side. More information can be found via https://health.aws.amazon.com/health/status

  6. resolved Feb 10, 2026, 10:46 PM UTC

    Based on our monitoring and an update from AWS (https://health.aws.amazon.com/health/status), this issue has been resolved. You should now be able to access your ezyVet site.

Read the full incident report →

Critical February 9, 2026

VetMedStat - Errors while trying to create cases

Detected by Pingoru
Feb 09, 2026, 01:42 PM UTC
Resolved
Feb 09, 2026, 05:15 PM UTC
Duration
3h 33m
Affected: VetMedStat
Timeline · 4 updates
  1. investigating Feb 09, 2026, 01:42 PM UTC

    Users are seeing errors as they go through the process of creating cases.

  2. investigating Feb 09, 2026, 02:42 PM UTC

    We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.

  3. monitoring Feb 09, 2026, 03:07 PM UTC

    A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.

  4. resolved Feb 09, 2026, 05:15 PM UTC

    Monitoring complete; issue has been resolved.

Read the full incident report →

Minor February 9, 2026

DVMInsight Database struggling

Detected by Pingoru
Feb 09, 2026, 06:20 AM UTC
Resolved
Feb 09, 2026, 01:02 PM UTC
Duration
6h 42m
Affected: DVMInsight
Timeline · 4 updates
  1. investigating Feb 09, 2026, 06:16 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2026, 06:20 AM UTC

    Issue has been resolved, and things are back to normal.

  3. investigating Feb 09, 2026, 07:18 AM UTC

    Normal

  4. resolved Feb 09, 2026, 01:02 PM UTC

    The DVMInsight database is now working as expected.

Read the full incident report →

Major February 6, 2026

DVMIinsight - System slowness and errors while navigating through the application

Detected by Pingoru
Feb 06, 2026, 01:47 PM UTC
Resolved
Feb 06, 2026, 02:55 PM UTC
Duration
1h 7m
Affected: DVMInsight
Timeline · 3 updates
  1. investigating Feb 06, 2026, 01:47 PM UTC

    Currently, users are experiencing general system slowness and are running into errors while trying to navigate through cases in the application.

  2. monitoring Feb 06, 2026, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 06, 2026, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

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