IDEXX experienced a major incident on May 20, 2026 affecting Neo Software, lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Neo Software
Update timeline
- investigating May 20, 2026, 12:10 PM UTC
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
- monitoring May 20, 2026, 12:42 PM UTC
We have fixed the issue causing the 500 errors and are continuing to monitor.
- resolved May 20, 2026, 03:59 PM UTC
This incident has been resolved.