IDEXX experienced a minor incident on June 4, 2026 affecting Diagnostic Results and Web and 1 more component, lasting 10h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Diagnostic ResultsWebMobile
Update timeline
- investigating Jun 04, 2026, 01:25 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- identified Jun 04, 2026, 05:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2026, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 12:05 AM UTC
This incident has been resolved.