IDEXX incident

Some users unable to load Vello integration settings in ezyVet

Minor Resolved View vendor source →

IDEXX experienced a minor incident on May 19, 2026 affecting ezyVet Vello, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 06:34 PM UTC
Resolved
May 19, 2026, 08:57 PM UTC
Duration
2h 22m
Detected by Pingoru
May 19, 2026, 06:34 PM UTC

Affected components

ezyVet Vello

Update timeline

  1. investigating May 19, 2026, 06:34 PM UTC

    We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet. Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.

  2. identified May 19, 2026, 08:11 PM UTC

    Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.

  3. monitoring May 19, 2026, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 19, 2026, 08:57 PM UTC

    This incident has been resolved.