IDEXX incident
Some users unable to load Vello integration settings in ezyVet
Resolved after 2 hours 22 minutes, affecting ezyVet Vello, on May 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 19, 2026, 06:34 PM UTC
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet. Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
- identified May 19, 2026, 08:11 PM UTC
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
- monitoring May 19, 2026, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 08:57 PM UTC
This incident has been resolved.
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