Hexure Outage History

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 31, 2026, at 11:00 p.m. Eastern ending by August 1, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 31, 2026 End: August 1, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 24, 2026, at 11:00 p.m. Eastern ending by July 25, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 24, 2026 End: July 25, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 17, 2026, at 11:00 p.m. Eastern ending by July 18, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 17, 2026 End: July 18, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance on Azure App Services. During Non-Business Hours between July 13 and July 27. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 13, 2026 End: July 27, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. **This maintenance window will only be active during non-business hours.** If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Service Advisory: Firelight UAT restart at 4:00 PM ET** Today at 4:00 PM ET we will be performing a restart of the Firelight UAT Environment in order to accommodate an update related to the DTCC changes. Expected downtime is no more than 15 minutes. This update impacts only the UAT Environment. We apologize for any inconvenience this may cause. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Service Advisory : Firelight UAT restart at 9:45 AM ET** Today at 9:45 AM ET we will be performing a restart of the Firelight UAT Environment in order to accommodate an update related to the DTCC changes. Expected downtime is no more than 15 minutes. This update impacts only the UAT Environment. We apologize for any inconvenience this may cause. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Service Advisory : Firelight UAT restart at 9:45 AM ET COMPLETE** The Firelight UAT system restart has been completed and the system is back online and functioning normally. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Maintenance Window for FireLight Production** On Saturday June 27 we will be performing maintenance on the F5 Firewall to update the OS. Updates to Production will begin at 6:00 AM MT and should be completed by 7:00 AM MT. While we don't expect any outage of service, we are sending this notification as a precautionary measure. **Note: This maintenance window applies only to the FireLight Production Environment.** **Maintenance Window** Start: June 27, 2026 at 6:00 AM MT End: June 27, 2026 at 7:00 AM MT If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 26, 2026, at 11:00 p.m. Eastern ending by June 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: June 26, 2026 End: June 27, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 19, 2026, at 11:00 p.m. Eastern ending by June 20, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment.** **Maintenance Window** Start: June 19, 2026 End: June 20, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

Service Advisory: Microsoft Maintenance Window 06/05 - 06/06 (FireLight UAT, Staging and Production) **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 5, 2026, at 11:00 p.m. Eastern ending by June 6, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: June 5, 2026 End: June 6, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 29, 2026, at 11:00 p.m. Eastern ending by May 30, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 29, 2026 End: May 30, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 22, 2026, at 11:00 p.m. Eastern ending by May 23, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 22, 2026 End: May 23, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 15, 2026, at 11:00 p.m. Eastern ending by May 16, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 15, 2026 End: May 16, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 8, 2026, at 11:00 p.m. Eastern ending by May 9, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 8, 2026 End: May 9, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 1, 2026, at 11:00 p.m. Eastern ending by May 2, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 1, 2026 End: May 2, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 17, 2026, at 11:00 p.m. Eastern ending by April 18, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: April 17, 2026 End: April 18, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 11, 2026, at 11:00 p.m. Eastern ending by April 12, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT , Staging and Production Environments.** **Maintenance Window** Start: April 11, 2026 End: April 12, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window- Updated** The Microsoft Maintenance Window scheduled for April 3, 2026 - April 4, 2026 will impact FireLight UAT, Staging and Production. this is a correction to the earlier communication that only referenced Production. . During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you.

**Microsoft Maintenance Window FireLight Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 3, 2026, at 11:00 p.m. Eastern ending by April 4, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only.** **Maintenance Window** Start: April 3, 2026 End: April 4, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting March 27, 2026, at 11:00 p.m. Eastern ending by March 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only**. **Maintenance Window** Start: March 27, 2026 End: March 28, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure