Hexure Outage History

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 1, 2026, at 11:00 p.m. Eastern ending by May 2, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 1, 2026 End: May 2, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 17, 2026, at 11:00 p.m. Eastern ending by April 18, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: April 17, 2026 End: April 18, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

** FireLight 2.46 Off-Cycle Maintenance 04/14/2026 to Begin at 10:00 p.m. MT** We will begin the update for the FireLight v2.46 Off-Cycle Maintenance 04/14/2026 at 10:00 p.m. MT (12:00 A.M. ET) during which time the environments will be offline.

**FireLight 2.46 Off-Cycle Maintenance 04/14/2026 (UAT, Staging and Production)** On Tuesday, April 14, 2026, we will be performing a maintenance update to the FireLight UAT, Staging and Production environments. This update will support our rollout of improved telemetry. We’re introducing a new AuthProxy service to route embedded traffic. This improves our ability to monitor, troubleshoot, and proactively address issues, helping ensure a more reliable platform. **We will begin the FireLight 2.46 Off-Cycle Maintenance 04/14/2026 to UAT Staging and Production, starting at 10:00 p.m. MT.** Below is the anticipated timeline for this patch. We will communicate if there are any major delays. **Timeline: Tuesday, April 14, 2026** 10:00 p.m. MT – Begin updates 10:30 a.m. MT – All environments back online We will provide updates on the Trust Center throughout the process and when the maintenance is complete. For questions or assistance, please submit a Jira ticket, and a Hexure team member will assist you.

**v2.46 Maintenance update Has Begun** The v2.46 off-cycle maintenance update has begun. All environments will be updated and back online at 10:30 PM MT

**v2.46 off-cycle Maintenance is Complete** FireLight v2.46 off-cycle maintenance has been completed and all environments are back on line. If you experience any issues, please submit a Jira ticket and our support team will respond.

**Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 11, 2026, at 11:00 p.m. Eastern ending by April 12, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT , Staging and Production Environments.** **Maintenance Window** Start: April 11, 2026 End: April 12, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

**Microsoft Maintenance Window- Updated** The Microsoft Maintenance Window scheduled for April 3, 2026 - April 4, 2026 will impact FireLight UAT, Staging and Production. this is a correction to the earlier communication that only referenced Production. . During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you.

**Microsoft Maintenance Window FireLight Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 3, 2026, at 11:00 p.m. Eastern ending by April 4, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only.** **Maintenance Window** Start: April 3, 2026 End: April 4, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting March 27, 2026, at 11:00 p.m. Eastern ending by March 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only**. **Maintenance Window** Start: March 27, 2026 End: March 28, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure