Hexure Outage History
Hexure partial outage · 1 active incident View live status →Pingoru has recorded 25 incidents for Hexure: 13 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 9 of 744 (1%) |
| November 2026 | 1 | 42 of 229 (18%) |
Incidents, newest first
Minor October 24, 2026 Certificate issue impacting multiple environments 42m
Started Oct 24, 2026, 01:27 PM UTC· resolved Oct 24, 2026, 02:10 PM UTC
- investigating Oct 24, 2026, 01:27 PM UTC
FireLight environments are currently impacted due to a certificate issue. Our teams are actively investigating and will provide updates as they become available.
Major October 6, 2026 DTCC App Sup Transmissions did not go out on 10/6 8h DTCC Subsystem
Started Oct 06, 2026, 12:00 PM UTC· resolved Oct 06, 2026, 08:00 PM UTC
- monitoring Oct 06, 2026, 12:00 PM UTC
On 10/6, AppSub transmissions started failing due to an SFTP password reset issue on the DTCC side. This was resolved around 3:00pm Mountain, after the DTCC window had already closed. These transmissions will be sent first thing 10/7 and we will continue to monitor. For any clients requiring a list of applications that did not transmit, we can provide.
Minor May 12, 2026 Service Advisory — FireLight Production 1h 37m Application
Started May 12, 2026, 01:30 PM UTC· resolved May 12, 2026, 03:07 PM UTC
- investigating May 12, 2026, 01:30 PM UTC
**Service Advisory — FireLight Production** We are aware of an environmental issue on FireLight Production affecting users on the refreshed UI. Impacted users are seeing incorrect branding and are unable to access or submit existing activities. Users on the classic UI are not affected. Our team is actively investigating and working to resolve the issue. We will provide an update as soon as we have more information, including expected time to resolution. We apologize for the disruption and appreciate your patience.
- resolved May 12, 2026, 03:09 PM UTC
**Service Advisory — FireLight Production** We have refreshed the cache on our Load Balancer. This has resolved the issues that our users were experiencing with the incorrect branding and inability to access or submit existing activities. We are continuing to investigate the root cause of this issue in order to ensure that we do not experience similar issues in the future. We apologize for the disruption and appreciate your patience.
Major March 25, 2026 Service Advisory- We are Experiencing a Firelight Outage. 1h 30m Application, Administration Console, Activity Reporting, Basic Authentication and 4 more
Started Mar 25, 2026, 06:45 PM UTC· resolved Mar 25, 2026, 08:15 PM UTC
- investigating Mar 25, 2026, 06:45 PM UTC
**FireLight Outage** Today at 12:35 PM MT our Monitoring detected an issue with the Firelight environments. All Firelight Environments are experiencing an outage at this time. The Hexure team is actively investigating this outage and working to restore full functionality. We will continue to provide regular updates as our work progresses. We apologies for any inconvenience.
- resolved Mar 25, 2026, 08:19 PM UTC
**FireLight Outage Resolved** All FireLight Environments have been restored to normal operations. We will continue to monitor to ensure stability. Thank you for your patience and understanding. Should you experience any issues please submit a JIRA ticket and a member of the Hexure Team will assist you.
Major March 7, 2026 Service Advisory - FireLight Outage 1h 15m Application, Administration Console, Activity Reporting, Basic Authentication and 4 more
Started Mar 07, 2026, 01:00 PM UTC· resolved Mar 07, 2026, 02:15 PM UTC
- resolved Mar 07, 2026, 01:00 PM UTC
Service Advisory - FireLight Outage FireLight access was interrupted on Saturday March 7 between 6:00 and 7:15 AM MT due to issues with an F5 failover. Our team was able to manually resolve the issue and restore normal service. Our team continued to monitor performance and access over the weekend. No additional issues were observed and we are confident the issue has been resolved. We apologize for any inconvenience. Should you experience any FireLight issues please submit a production support JIRA ticket and a Hexure team member will assist you.
Minor March 2, 2026 Service Advisory- Intermittent FireLight Performance Issues 30m
Started Mar 02, 2026, 09:15 PM UTC· resolved Mar 02, 2026, 09:45 PM UTC
- resolved Mar 02, 2026, 09:15 PM UTC
**Service Advisory- Intermittent FireLight Performance Issues** Earlier this afternoon some FireLight users experienced intermittent performance issues. The team was able to quickly resolve the issue and restore normal system performance. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. We appreciate your patience and apologize for any inconvenience.
Major February 28, 2026 Service Advisory - DTCC Attachment Transmission Failures 3d 6h DTCC Subsystem
Started Feb 28, 2026, 02:00 PM UTC· resolved Mar 03, 2026, 08:15 PM UTC
- resolved Feb 28, 2026, 02:00 PM UTC
**DTCC Attachment Transmission Failures - Incident Resolved** Our Firelight clients experienced failed DTCC attachment transmissions starting on February 28, 2026. On March 3, 2026 our team resolved the issue with an update to an expired certificate. All pending attachments that were impacted have been transmitted now that this issue has been resolved. We apologize for this inconvenience. Should you experience any issue please submit a production support JIRA ticket and a member of the Hexure team will assist you..
Minor February 24, 2026 Brief Outage Notification – FireLight Environments 30m
Started Feb 24, 2026, 10:45 PM UTC· resolved Feb 24, 2026, 11:15 PM UTC
- resolved Feb 24, 2026, 10:45 PM UTC
**Brief Outage Notification – FireLight Environments** We experienced a brief outage in our FireLight environments. Our team immediately took action to resolve the issue, and the outage was limited to less than 5 minutes. We apologize for any inconvenience this may have caused. Should you experience any ongoing issues, please submit a Jira ticket and a Hexure team member will assist you.
Minor February 19, 2026 Service Advisory - Firelight Partial Outage - STAGING ONLY 5h
Started Feb 19, 2026, 06:00 PM UTC· resolved Feb 19, 2026, 11:00 PM UTC
- investigating Feb 19, 2026, 06:00 PM UTC
**Service Advisory — FireLight Platform-Staging Only** We are currently aware of intermittent performance issues in the Staging environment, impacting FireLight and Firelight Admin Tool. Our engineering team is actively investigating and working to restore full performance. We will provide updates as more information becomes available. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.
- investigating Feb 19, 2026, 09:19 PM UTC
**Service Advisory — FireLight Platform-Staging Only** We are still experiencing intermittent performance issues in the Staging environment, impacting FireLight and Firelight Admin Tool. Our engineering team is actively working to restore full performance. We will provide updates as more information becomes available. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.
- resolved Feb 19, 2026, 11:21 PM UTC
**Service Advisory** **Firelight Staging Environment is functioning as expected.** The team has resolved a data base latency issue that was caused by a large transmission of applications in the test environment. The settings on the database have been updated to accommodate larger transmission volume without a reoccurrence. We appreciate your patience and apologize for any inconvenience. If there are any issues or questions please submit a production support JIRA ticket and a Hexure team member will respond.
Minor February 6, 2026 Service Advisory - Firelight Production Urgent Maintenance 15m
Started Feb 06, 2026, 07:00 PM UTC· resolved Feb 06, 2026, 07:15 PM UTC
- investigating Feb 06, 2026, 06:30 PM UTC
**Service Advisory - Firelight Production Urgent Maintenance** Today at Noon MT ( 2:00 PM ET ) we will be making a critical update to the Firelight Production Environment. This update may take up to 15 minutes during which time users may experience a very brief loss of connectivity. This should not impact their ability to work in the system. Should they have any issues or concerns please instruct them to log out and log back in. We apologize for any inconvenience this may cause.
- resolved Feb 06, 2026, 07:12 PM UTC
**Service Advisory - Firelight Production Urgent Maintenance** Today at Noon MT ( 2:00 PM ET ) we made a critical update to the Firelight Production Environment. This update is now complete and the FIreLight Production instance is performing as expected. We apologize for any inconvenience this may have cause. Should you have any questions please submit a JIRA ticket and a Hexure Team member will assist you.
Minor February 6, 2026 Service Advisory — FireLight Platform 4h Application, Administration Console, Activity Reporting, Basic Authentication and 3 more
Started Feb 06, 2026, 01:00 PM UTC· resolved Feb 06, 2026, 05:00 PM UTC
- investigating Feb 06, 2026, 01:00 PM UTC
**Service Advisory — FireLight Platform** We are currently aware of intermittent issues affecting access to FireLight, including reports of slow response times and occasional connectivity disruptions. Our engineering team is actively investigating and working to restore full performance. We will provide updates as more information becomes available. If you are experiencing issues, please try refreshing your browser or clearing your cache as an initial step. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.
- resolved Feb 06, 2026, 05:09 PM UTC
**Service Advisory- Firelight Platform - Incident Resolved** The intermittent issues affecting access to FireLight, including reports of slow response times and occasional connectivity disruptions have been resolved. .The Firelight Application is performing as expected. We appreciate your patience and apologize for any inconvenience Should you experience any issues please submit a JIRA ticket and and Hexure team member will respond.
Minor January 9, 2026 FireLight Application - Partial Outage 13h 15m Application, Administration Console, Activity Reporting, Basic Authentication and 3 more
Started Jan 09, 2026, 04:00 PM UTC· resolved Jan 10, 2026, 05:15 AM UTC
- investigating Jan 09, 2026, 05:07 PM UTC
Some users are experiencing intermittent inability to access the Firelight System. We are actively working with Microsoft to resolve what we believe to be an Azure caching issue. As part of this process we will be restarting the application services for Firelight at 10:30AM MT. this will cause a temporary loss of service for users who are actively using the application at this time.
- investigating Jan 09, 2026, 06:02 PM UTC
**Firelight Production Update** We have restarted the Firelight Application Services and are continuing to investigate the intermittent in ability to access the FireLight System. We will continue to provide updates via the Hexure Trust Center,.
- investigating Jan 09, 2026, 06:31 PM UTC
**FireLight Production Update** We are continuing to experience Intermittent access issues for some Firelight Users. Our team is actively work to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 06:54 PM UTC
**FireLight Production Update** Firelight Production performance continues to be impacted for our users. We are actively working with Microsoft to resolve the Firelight Production issue. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 07:34 PM UTC
**FireLight Production Update** Firelight Production performance continues to be impacted for our users. We are actively working with Microsoft to resolve the Firelight Production issue. We will provide updates until the issue has been resolved. Thank you for your patience.
- investigating Jan 09, 2026, 08:13 PM UTC
**FireLight Production Update** We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 09:04 PM UTC
**FireLight Production Update** We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 09:58 PM UTC
FireLight Production Update We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. We will provide updates until the issue has been resolved.
- monitoring Jan 09, 2026, 11:58 PM UTC
**FireLight Production Update** The FireLight production environment has been updated and we are seeing improved performance. We will be monitoring system performance over the weekend and will provide updates Monday morning and throughout the day on Monday, as needed. If you continue to experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- investigating Jan 12, 2026, 01:18 PM UTC
**FireLight Production Update** Monitoring of the production environment over the weekend showed continued normal response times. We are continuing to monitor the Firelight Environments today and will provide updates no less frequently than every two hours throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- monitoring Jan 12, 2026, 03:40 PM UTC
**FireLight Production Update** Performance of the Firelight System on Production is as expected this morning. Reports from both Hexure users and our client users indicate the system is functioning as expected. We are continuing to monitor the Firelight Environments today and will provide updates no less frequently than every two hours throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- monitoring Jan 12, 2026, 06:18 PM UTC
**FireLight Production Update** We are continuing to monitor performance of the Firelight System on Production. The performance continues to be as expected. We will continue to provide updates throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- resolved Jan 12, 2026, 09:50 PM UTC
**FireLight Product Update** Firelight production is back online and performing as expected. After monitoring performance Monday January 12th we are closing this incident as resolved. Thank you for your patience. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
Minor October 31, 2025 FireLight Application: Issue Identified 10.31.25 13h
Started Oct 31, 2025, 07:45 AM UTC· resolved Oct 31, 2025, 08:45 PM UTC
- identified Oct 31, 2025, 06:44 PM UTC
**FireLight Application: Issue Identified 10.31.25** We are currently experiencing issues opening Applications within the FireLight application environment. The Hexure team is urgently investigating and will resolve this issue as quickly as possible to minimize any impact on your business. We will continue to provide updates until the issue is fully resolved. Thank you for your patience and understanding.
- resolved Oct 31, 2025, 08:39 PM UTC
**Resolved: FireLight Application: Issue Identified 10.31.25** The root cause for the issue impacting opening applications within the FireLight environment has been identified and fully resolved. Thank you for your patience while we worked to restore full functionality.
Minor October 29, 2025 Azure outage impacting Hosted Foresight and IXN Quoting Availability 7h 24m
Started Oct 29, 2025, 04:00 PM UTC· resolved Oct 29, 2025, 11:24 PM UTC
- identified Oct 29, 2025, 04:00 PM UTC
Azure is currently experiencing an outage that is impacting access to ForeSight(Hosted by Hexure) and IXN quoting tools. The outage is related to Azure Front Door (AFD). We are in contact with Microsoft and working diligently to resolve the issue. Microsoft has shared the following update: At 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. Customers may experience issues accessing the Azure Portal. We have taken action that is expected to address the portal access issues shortly. We are actively investigating the underlying issue and additional mitigation actions. We will provide an update when the issue has been resolved. Thank you for your patience as we work to restore full functionality and access.
- identified Oct 29, 2025, 07:02 PM UTC
**Update** We continue to monitor the Microsoft Azure outage. Some services are starting to return to normal but the situation is not yet resolved. Azure is currently experiencing an outage that is impacting access to ForeSight (Hosted by Hexure) and Hexure quoting tools. The outage is related to Azure Front Door (AFD). We are in contact with Microsoft and working diligently to resolve the issue. Thank you for your patience as we work to restore full functionality and access.
- monitoring Oct 29, 2025, 08:49 PM UTC
**UPDATE** Hosted Foresight and IXN Quoting is now available. We will continue to monitor Microsoft Azure Updates. Thank you for your patience.
- resolved Oct 29, 2025, 11:25 PM UTC
**UPDATE- Incident has been resolved ** Access to ForeSight (hosted by Hexure) and Hexure Quoting tools has been fully restored. We will continue to monitor Azure to ensure stability and work closely with Microsoft to address any issues promptly. Thank you for your patience and understanding.
Minor October 21, 2025 Firelight and Firelight Admin - Brief outages on UAT and Production 1h 14m
Started Oct 21, 2025, 10:08 PM UTC· resolved Oct 21, 2025, 11:22 PM UTC
- investigating Oct 21, 2025, 10:08 PM UTC
**Firelight and Firelight Admin - Brief outages on UAT and Production** Starting at 4:08 PM MT today our system monitoring has detected brief outages on both UAT and Production for Firelight and Firelight Administration tool. We are investigating to determine the source of this issue. System subsequently came back on line and all system are now operational. Our team will be monitoring system performance to ensure no further issues occur, Thank you for your patience as we investigate this issue. Should you have any questions or experience any further issues please submit a JIRA ticket and a member of the Hexure team will assist you.
- resolved Oct 21, 2025, 11:23 PM UTC
**Firelight and Firelight Admin - Brief outages on UAT and Production have been resolved** Upon review our team determined that we hit a memory limit that forced a Firewall restart. The memory settings have been adjusted to correct and prevent future issues. Should you have any questions or experience any further issues please submit a JIRA ticket and a member of the Hexure team will assist you.
Minor October 20, 2025 AWS Outage Impacts. 5h 15m
Started Oct 20, 2025, 06:00 PM UTC· resolved Oct 20, 2025, 11:15 PM UTC
- investigating Oct 20, 2025, 06:00 PM UTC
**AWS Outage Impacts** We are aware of the ongoing AWS outage that is currently impacting services, including: **Jira Ticketing System**: Slower system response times **Twilio SMS Integration**: Delays in SMS text message delivery Our teams are actively monitoring the situation and working closely with our partners. We will provide an update as soon as services are fully restored and operating at normal capacity. We appreciate your patience and understanding.
- investigating Oct 20, 2025, 10:16 PM UTC
**Update** We have been notified by Atlassian that **JIRA performance** is improving and is expected to return to normal within the next few hours. Amazon is reporting restored service so we also anticipate that **Twilio SMS Integration** delays should also be resolved today.
- resolved Oct 20, 2025, 11:28 PM UTC
**Update** We have been informed that the AWS outage has been resolved. Services are fully restored and operating at normal capacity. **Jira Ticketing System** Response times have returned to normal. **Twilio SMS Integration**: SMS text message delivery has returned to normal. Please submit a JIRA ticket if you experience any issues or have any questions and a Hexure team member will respond.
Major October 16, 2025 FireLight App Submission via DTCC is currently not available 1h DTCC Subsystem
Started Oct 16, 2025, 02:00 PM UTC· resolved Oct 16, 2025, 03:00 PM UTC
- identified Oct 15, 2025, 09:00 PM UTC
FireLight Application Submission via the DTCC is currently not available. We have identified the root cause of this issue and are actively working to correct it. When the issue is resolved we will resume transmission of all queued applications. We apologize for the inconvenience. Should you have any questions regarding this please submit a JIRA ticket and a Hexure employee will respond.
- resolved Oct 16, 2025, 03:41 PM UTC
The issue with Firelight Application Submission to DTCC has been resolved. The DTCC is now receiving Firelight app transmissions as expected. Queued application will be transmitted as expected. Should you have any questions or issues please submit a JIRA ticket and a Hexure employee will respond.
Minor July 16, 2025 FireLight - FireLight is experiencing sporadic issues with outbound emails 1d 20h Application, Administration Console
Started Jul 16, 2025, 08:00 PM UTC· resolved Jul 18, 2025, 04:00 PM UTC
- identified Jul 16, 2025, 08:00 PM UTC
We are currently experiencing issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue.
- investigating Jul 17, 2025, 09:21 PM UTC
We are continuing to experience issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jul 17, 2025, 11:06 PM UTC
We are continuing to experience issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue. SendGrid's first-line support has not been to rectify the problem and has escalating internally, there is currently no projected timeline for resolution. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jul 18, 2025, 12:25 AM UTC
We are actively working with our Firelight email provider, SendGrid, to resolve the issue with Firelight Outbound emails. SendGrid's first-line support has not been to rectify the problem and has escalating internally, there is currently no projected timeline for resolution. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide our next update tomorrow morning, Friday July 18th.
- investigating Jul 18, 2025, 01:49 PM UTC
We are actively working with our Firelight email provider, SendGrid, to resolve the issue with FireLight Outbound emails. This morning we implemented a change to settings, as recommended by SendGrid, and are actively testing that change. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will continue to provide updates until the issue has been resolved.
- resolved Jul 18, 2025, 04:09 PM UTC
This morning we implemented changes to the settings, as recommended by SendGrid. The issue has been resolved with this update and all services are operational at this time. .
Major July 11, 2025 FireLight Outage - We are experiencing a temporary outage in all FireLight environments 45m Application, Administration Console, Activity Reporting, Basic Authentication and 4 more
Started Jul 11, 2025, 01:15 AM UTC· resolved Jul 11, 2025, 02:00 AM UTC
- investigating Jul 11, 2025, 01:15 AM UTC
Firelight - All Firelight Environments are experiencing a temporary outage. The Hexure team is investigating the issue to restore service expeditiously. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- resolved Jul 11, 2025, 01:59 AM UTC
The FireLight outage has been resolved. We experienced a brief issues with DNS resolution however all services are now up and are running normally. We apologize for any inconvenience.
Minor June 27, 2025 Firelight Production - Intermittent Connectivity Issues 2h 27m Access Authentication
Started Jun 27, 2025, 01:45 PM UTC· resolved Jun 27, 2025, 04:13 PM UTC
- investigating Jun 27, 2025, 01:45 PM UTC
Firelight Production - Intermittent Connectivity Issues We are experiencing intermittent connectivity issues in the FireLight production environment. The Hexure team is investigating the issue to restore performance expeditiously. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jun 27, 2025, 02:38 PM UTC
We have determined the issue is impacting those organizations and users who use Firelight Access as their login mechanism. We are continuing to investigate. We will provide updates until the issue has been resolved
- identified Jun 27, 2025, 03:26 PM UTC
We have identified the issue impacting Access Authentication. In order to resolve the issue we will be performing a restart of the Firelight production environment at 10:00 AM MT. Users may experience a loss of connectivity for up to 5 minutes as part of this reset
- resolved Jun 27, 2025, 04:13 PM UTC
The Hexure team has identified the root cause of the issue impacting Access Authentication in the FireLight production environment and implemented a fix. All services are operational at this time.
Minor June 5, 2025 Firelight Password Reset and direct login access are not working as expected for some users. 1d 2h Access Authentication
Started Jun 05, 2025, 01:00 AM UTC· resolved Jun 06, 2025, 03:16 AM UTC
- investigating Jun 05, 2025, 01:00 AM UTC
We have identified an issue that is impacting system access and password reset functionality for a subset of Firelight users who log in directly. This issue does not impact users who access the system via SSO. We are actively investigating this issue.
- identified Jun 05, 2025, 02:19 PM UTC
Our technical team has identified the reason that system access and password reset functionality have been impacted for some users who are accessing the system via a direct login. We are currently working to resolve this issue.
- investigating Jun 05, 2025, 04:51 PM UTC
Our technical team is still working towards a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login.
- investigating Jun 05, 2025, 07:16 PM UTC
We continue to work towards a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login.
- investigating Jun 05, 2025, 10:06 PM UTC
We have determined a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login. We will be deploying a patch this evening starting at 6:00PM to resolve this issue.
- resolved Jun 06, 2025, 03:16 AM UTC
We have deployed an update to the Firelight application. The issue impacting system access and password reset functionality for some users who are accessing the system via a direct login has been resolved.
Minor May 21, 2025 Firelight Production - Intermittent Connectivity Issues 1h 30m Application
Started May 21, 2025, 12:15 PM UTC· resolved May 21, 2025, 01:45 PM UTC
- identified May 21, 2025, 12:15 PM UTC
The Hexure team has identified an issue on the Firelight Production Environment. We are currently investigating this issue. Users may experience intermittent connectivity issues.
- resolved May 21, 2025, 01:48 PM UTC
This issue has been resolved and all users should be able to access FireLight without issues. We will be actively monitoring the system today.
Minor April 4, 2025 Firelight - Limited access from Western Central US 1d 18h
Started Apr 04, 2025, 09:30 PM UTC· resolved Apr 06, 2025, 04:15 PM UTC
- identified Apr 04, 2025, 09:30 PM UTC
A small subset of users may be unable to reach the FireLight application from the Western Central US due to an Azure networking issue. Our Engineers are engaged with Microsoft Support working to resolve the routing issue and will update upon successful resolution and testing.
- resolved Apr 06, 2025, 03:30 PM UTC
All users should now be able to access the application from the West Central US region. Microsoft Support engineers identified the network issue and implemented the change which resolved the access issue.
Minor January 23, 2025 FireLight Testing Environments Unavailable 2d 3h
Started Jan 23, 2025, 10:15 PM UTC· resolved Jan 26, 2025, 01:30 AM UTC
- investigating Jan 23, 2025, 10:15 PM UTC
The FireLight testing environments are currently not available. The Hexure team is investigating the issue and is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. Affected environments: - DEV - QA - QANext We will provide an update when the issue has been resolved.
- investigating Jan 24, 2025, 02:58 PM UTC
The Hexure team is working closely with the Microsoft support team to troubleshoot and resolve the issue impacting the FireLight testing environments. We will provide updates as we work through resolving the issue. Thank you for your patience and cooperation.
- investigating Jan 25, 2025, 11:58 PM UTC
The Hexure team continues to work with the Microsoft support team to resolve the issue impacting the FireLight testing environments. We will provide an update when the issue has been resolved. Thank you for your patience and cooperation.
- resolved Jan 26, 2025, 01:29 AM UTC
The Hexure team has identified a network routing configuration error and changes have been made to resolve the issue. At this time all services in the test environments are back online and running under normal conditions. Thank you for your patience and cooperation.