Firelight Password Reset and direct login access are not working as expected for some users.

Update timeline

1. investigating Jun 05, 2025, 01:00 AM UTC

   We have identified an issue that is impacting system access and password reset functionality for a subset of Firelight users who log in directly. This issue does not impact users who access the system via SSO. We are actively investigating this issue.

2. identified Jun 05, 2025, 02:19 PM UTC

   Our technical team has identified the reason that system access and password reset functionality have been impacted for some users who are accessing the system via a direct login. We are currently working to resolve this issue.

3. investigating Jun 05, 2025, 04:51 PM UTC

   Our technical team is still working towards a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login.

4. investigating Jun 05, 2025, 07:16 PM UTC

   We continue to work towards a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login.

5. investigating Jun 05, 2025, 10:06 PM UTC

   We have determined a resolution for the issue that is impacting system access and password reset functionality for some users who are accessing the system via a direct login. We will be deploying a patch this evening starting at 6:00PM to resolve this issue.

6. resolved Jun 06, 2025, 03:16 AM UTC

   We have deployed an update to the Firelight application. The issue impacting system access and password reset functionality for some users who are accessing the system via a direct login has been resolved.