Hexure incident

FireLight Outage - We are experiencing a temporary outage in all FireLight environments

Major

Resolved after 45 minutes, affecting Application and Administration Console and 1 more, on July 11, 2025.

resolved Jul 11, 2025, 01:59 AM UTC

The FireLight outage has been resolved. We experienced a brief issues with DNS resolution however all services are now up and are running normally. We apologize for any inconvenience.

Started
Jul 11, 2025, 01:15 AM UTC
Resolved
Jul 11, 2025, 02:00 AM UTC
Duration
45m
Detected by Pingoru
Jul 11, 2025, 01:15 AM UTC

Affected components

ApplicationAdministration ConsoleActivity ReportingBasic AuthenticationAccess AuthenticationAPI AuthenticationDTCC SubsystemSingle Sign-on

Update timeline

  1. investigating Jul 11, 2025, 01:15 AM UTC

    Firelight - All Firelight Environments are experiencing a temporary outage. The Hexure team is investigating the issue to restore service expeditiously. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.

  2. resolved Jul 11, 2025, 01:59 AM UTC

    The FireLight outage has been resolved. We experienced a brief issues with DNS resolution however all services are now up and are running normally. We apologize for any inconvenience.

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