Service Advisory - Firelight Partial Outage - STAGING ONLY

Update timeline

1. investigating Feb 19, 2026, 06:00 PM UTC

   **Service Advisory — FireLight Platform-Staging Only** We are currently aware of intermittent performance issues in the Staging environment, impacting FireLight and Firelight Admin Tool. Our engineering team is actively investigating and working to restore full performance. We will provide updates as more information becomes available. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.

2. investigating Feb 19, 2026, 09:19 PM UTC

   **Service Advisory — FireLight Platform-Staging Only** We are still experiencing intermittent performance issues in the Staging environment, impacting FireLight and Firelight Admin Tool. Our engineering team is actively working to restore full performance. We will provide updates as more information becomes available. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.

3. resolved Feb 19, 2026, 11:21 PM UTC

   **Service Advisory** **Firelight Staging Environment is functioning as expected.** The team has resolved a data base latency issue that was caused by a large transmission of applications in the test environment. The settings on the database have been updated to accommodate larger transmission volume without a reoccurrence. We appreciate your patience and apologize for any inconvenience. If there are any issues or questions please submit a production support JIRA ticket and a Hexure team member will respond.