Hexure incident
FireLight Application - Partial Outage
Resolved after 13 hours 15 minutes, affecting Application and Administration Console and 1 more, on January 9, 2026.
**FireLight Product Update** Firelight production is back online and performing as expected. After monitoring performance Monday January 12th we are closing this incident as resolved. Thank you for your patience. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 09, 2026, 05:07 PM UTC
Some users are experiencing intermittent inability to access the Firelight System. We are actively working with Microsoft to resolve what we believe to be an Azure caching issue. As part of this process we will be restarting the application services for Firelight at 10:30AM MT. this will cause a temporary loss of service for users who are actively using the application at this time.
- investigating Jan 09, 2026, 06:02 PM UTC
**Firelight Production Update** We have restarted the Firelight Application Services and are continuing to investigate the intermittent in ability to access the FireLight System. We will continue to provide updates via the Hexure Trust Center,.
- investigating Jan 09, 2026, 06:31 PM UTC
**FireLight Production Update** We are continuing to experience Intermittent access issues for some Firelight Users. Our team is actively work to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 06:54 PM UTC
**FireLight Production Update** Firelight Production performance continues to be impacted for our users. We are actively working with Microsoft to resolve the Firelight Production issue. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 07:34 PM UTC
**FireLight Production Update** Firelight Production performance continues to be impacted for our users. We are actively working with Microsoft to resolve the Firelight Production issue. We will provide updates until the issue has been resolved. Thank you for your patience.
- investigating Jan 09, 2026, 08:13 PM UTC
**FireLight Production Update** We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 09:04 PM UTC
**FireLight Production Update** We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. We will provide updates until the issue has been resolved.
- investigating Jan 09, 2026, 09:58 PM UTC
FireLight Production Update We are continuing to experience performance issues for some Firelight Users. Our team is actively working with Microsoft to resolve this issue. We will provide updates until the issue has been resolved.
- monitoring Jan 09, 2026, 11:58 PM UTC
**FireLight Production Update** The FireLight production environment has been updated and we are seeing improved performance. We will be monitoring system performance over the weekend and will provide updates Monday morning and throughout the day on Monday, as needed. If you continue to experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- investigating Jan 12, 2026, 01:18 PM UTC
**FireLight Production Update** Monitoring of the production environment over the weekend showed continued normal response times. We are continuing to monitor the Firelight Environments today and will provide updates no less frequently than every two hours throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- monitoring Jan 12, 2026, 03:40 PM UTC
**FireLight Production Update** Performance of the Firelight System on Production is as expected this morning. Reports from both Hexure users and our client users indicate the system is functioning as expected. We are continuing to monitor the Firelight Environments today and will provide updates no less frequently than every two hours throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- monitoring Jan 12, 2026, 06:18 PM UTC
**FireLight Production Update** We are continuing to monitor performance of the Firelight System on Production. The performance continues to be as expected. We will continue to provide updates throughout the business day today. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
- resolved Jan 12, 2026, 09:50 PM UTC
**FireLight Product Update** Firelight production is back online and performing as expected. After monitoring performance Monday January 12th we are closing this incident as resolved. Thank you for your patience. If you experience issues, please submit a production support JIRA ticket and a Hexure team member will respond. Thank you for your patience.
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