Hexure incident
FireLight Testing Environments Unavailable
Resolved after 2 days 3 hours, on January 23, 2025.
The Hexure team has identified a network routing configuration error and changes have been made to resolve the issue. At this time all services in the test environments are back online and running under normal conditions. Thank you for your patience and cooperation.
Update timeline
- investigating Jan 23, 2025, 10:15 PM UTC
The FireLight testing environments are currently not available. The Hexure team is investigating the issue and is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. Affected environments: - DEV - QA - QANext We will provide an update when the issue has been resolved.
- investigating Jan 24, 2025, 02:58 PM UTC
The Hexure team is working closely with the Microsoft support team to troubleshoot and resolve the issue impacting the FireLight testing environments. We will provide updates as we work through resolving the issue. Thank you for your patience and cooperation.
- investigating Jan 25, 2025, 11:58 PM UTC
The Hexure team continues to work with the Microsoft support team to resolve the issue impacting the FireLight testing environments. We will provide an update when the issue has been resolved. Thank you for your patience and cooperation.
- resolved Jan 26, 2025, 01:29 AM UTC
The Hexure team has identified a network routing configuration error and changes have been made to resolve the issue. At this time all services in the test environments are back online and running under normal conditions. Thank you for your patience and cooperation.
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