Hexure incident
AWS Outage Impacts.
Resolved after 5 hours 15 minutes, on October 20, 2025.
**Update** We have been informed that the AWS outage has been resolved. Services are fully restored and operating at normal capacity. **Jira Ticketing System** Response times have returned to normal. **Twilio SMS Integration**: SMS text message delivery has returned to normal. Please submit a JIRA ticket if you experience any issues or have any questions and a Hexure team member will respond.
Update timeline
- investigating Oct 20, 2025, 06:00 PM UTC
**AWS Outage Impacts** We are aware of the ongoing AWS outage that is currently impacting services, including: **Jira Ticketing System**: Slower system response times **Twilio SMS Integration**: Delays in SMS text message delivery Our teams are actively monitoring the situation and working closely with our partners. We will provide an update as soon as services are fully restored and operating at normal capacity. We appreciate your patience and understanding.
- investigating Oct 20, 2025, 10:16 PM UTC
**Update** We have been notified by Atlassian that **JIRA performance** is improving and is expected to return to normal within the next few hours. Amazon is reporting restored service so we also anticipate that **Twilio SMS Integration** delays should also be resolved today.
- resolved Oct 20, 2025, 11:28 PM UTC
**Update** We have been informed that the AWS outage has been resolved. Services are fully restored and operating at normal capacity. **Jira Ticketing System** Response times have returned to normal. **Twilio SMS Integration**: SMS text message delivery has returned to normal. Please submit a JIRA ticket if you experience any issues or have any questions and a Hexure team member will respond.
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Amazon Web Services