Hexure incident
Firelight and Firelight Admin - Brief outages on UAT and Production
Resolved after 1 hour 14 minutes, on October 21, 2025.
**Firelight and Firelight Admin - Brief outages on UAT and Production have been resolved** Upon review our team determined that we hit a memory limit that forced a Firewall restart. The memory settings have been adjusted to correct and prevent future issues. Should you have any questions or experience any further issues please submit a JIRA ticket and a member of the Hexure team will assist you.
Update timeline
- investigating Oct 21, 2025, 10:08 PM UTC
**Firelight and Firelight Admin - Brief outages on UAT and Production** Starting at 4:08 PM MT today our system monitoring has detected brief outages on both UAT and Production for Firelight and Firelight Administration tool. We are investigating to determine the source of this issue. System subsequently came back on line and all system are now operational. Our team will be monitoring system performance to ensure no further issues occur, Thank you for your patience as we investigate this issue. Should you have any questions or experience any further issues please submit a JIRA ticket and a member of the Hexure team will assist you.
- resolved Oct 21, 2025, 11:23 PM UTC
**Firelight and Firelight Admin - Brief outages on UAT and Production have been resolved** Upon review our team determined that we hit a memory limit that forced a Firewall restart. The memory settings have been adjusted to correct and prevent future issues. Should you have any questions or experience any further issues please submit a JIRA ticket and a member of the Hexure team will assist you.
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