Hexure incident

DTCC App Sup Transmissions did not go out on 10/6

Major Resolved

Hexure experienced a major incident on October 6, 2026, lasting 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 12:00 PM UTC
Resolved
Oct 06, 2026, 08:00 PM UTC
Duration
8h
Detected by Pingoru
Oct 06, 2026, 12:00 PM UTC

Update timeline

  1. monitoring Oct 06, 2026, 12:00 PM UTC

    On 10/6, AppSub transmissions started failing due to an SFTP password reset issue on the DTCC side. This was resolved around 3:00pm Mountain, after the DTCC window had already closed. These transmissions will be sent first thing 10/7 and we will continue to monitor. For any clients requiring a list of applications that did not transmit, we can provide.