Hexure incident

Service Advisory — FireLight Production

Minor Resolved

Hexure experienced a minor incident on May 12, 2026, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 01:30 PM UTC
Resolved
May 12, 2026, 03:07 PM UTC
Duration
1h 37m
Detected by Pingoru
May 12, 2026, 01:30 PM UTC

Update timeline

  1. investigating May 12, 2026, 01:30 PM UTC

    **Service Advisory — FireLight Production** We are aware of an environmental issue on FireLight Production affecting users on the refreshed UI. Impacted users are seeing incorrect branding and are unable to access or submit existing activities. Users on the classic UI are not affected. Our team is actively investigating and working to resolve the issue. We will provide an update as soon as we have more information, including expected time to resolution. We apologize for the disruption and appreciate your patience.

  2. resolved May 12, 2026, 03:09 PM UTC

    **Service Advisory — FireLight Production** We have refreshed the cache on our Load Balancer. This has resolved the issues that our users were experiencing with the incorrect branding and inability to access or submit existing activities. We are continuing to investigate the root cause of this issue in order to ensure that we do not experience similar issues in the future. We apologize for the disruption and appreciate your patience.