Hexure incident
Service Advisory — FireLight Platform
Resolved after 4 hours, affecting Application and Administration Console and 1 more, on February 6, 2026.
**Service Advisory- Firelight Platform - Incident Resolved** The intermittent issues affecting access to FireLight, including reports of slow response times and occasional connectivity disruptions have been resolved. .The Firelight Application is performing as expected. We appreciate your patience and apologize for any inconvenience Should you experience any issues please submit a JIRA ticket and and Hexure team member will respond.
Affected components
Update timeline
- investigating Feb 06, 2026, 01:00 PM UTC
**Service Advisory — FireLight Platform** We are currently aware of intermittent issues affecting access to FireLight, including reports of slow response times and occasional connectivity disruptions. Our engineering team is actively investigating and working to restore full performance. We will provide updates as more information becomes available. If you are experiencing issues, please try refreshing your browser or clearing your cache as an initial step. For urgent matters, please contact our support team. We appreciate your patience and apologize for any inconvenience.
- resolved Feb 06, 2026, 05:09 PM UTC
**Service Advisory- Firelight Platform - Incident Resolved** The intermittent issues affecting access to FireLight, including reports of slow response times and occasional connectivity disruptions have been resolved. .The Firelight Application is performing as expected. We appreciate your patience and apologize for any inconvenience Should you experience any issues please submit a JIRA ticket and and Hexure team member will respond.
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