FireLight - FireLight is experiencing sporadic issues with outbound emails

Update timeline

1. identified Jul 16, 2025, 08:00 PM UTC

   We are currently experiencing issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue.

2. investigating Jul 17, 2025, 09:21 PM UTC

   We are continuing to experience issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.

3. investigating Jul 17, 2025, 11:06 PM UTC

   We are continuing to experience issues with Firelight outbound emails. Some emails are being quarantined by receiving email providers due to issues with DMARC settings. This may result in emails from Firelight getting routed to a spam filter. We are actively working with our Firelight email provider, SendGrid, support to resolve this issue. SendGrid's first-line support has not been to rectify the problem and has escalating internally, there is currently no projected timeline for resolution. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.

4. investigating Jul 18, 2025, 12:25 AM UTC

   We are actively working with our Firelight email provider, SendGrid, to resolve the issue with Firelight Outbound emails. SendGrid's first-line support has not been to rectify the problem and has escalating internally, there is currently no projected timeline for resolution. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide our next update tomorrow morning, Friday July 18th.

5. investigating Jul 18, 2025, 01:49 PM UTC

   We are actively working with our Firelight email provider, SendGrid, to resolve the issue with FireLight Outbound emails. This morning we implemented a change to settings, as recommended by SendGrid, and are actively testing that change. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will continue to provide updates until the issue has been resolved.

6. resolved Jul 18, 2025, 04:09 PM UTC

   This morning we implemented changes to the settings, as recommended by SendGrid. The issue has been resolved with this update and all services are operational at this time. .