Hexure incident
Firelight Production - Intermittent Connectivity Issues
Resolved after 2 hours 27 minutes, affecting Access Authentication, on June 27, 2025.
The Hexure team has identified the root cause of the issue impacting Access Authentication in the FireLight production environment and implemented a fix. All services are operational at this time.
Affected components
Update timeline
- investigating Jun 27, 2025, 01:45 PM UTC
Firelight Production - Intermittent Connectivity Issues We are experiencing intermittent connectivity issues in the FireLight production environment. The Hexure team is investigating the issue to restore performance expeditiously. The Hexure team is fully invested in ensuring this issue is triaged and resolved completely to minimize the impact on your business. We will provide updates until the issue has been resolved.
- investigating Jun 27, 2025, 02:38 PM UTC
We have determined the issue is impacting those organizations and users who use Firelight Access as their login mechanism. We are continuing to investigate. We will provide updates until the issue has been resolved
- identified Jun 27, 2025, 03:26 PM UTC
We have identified the issue impacting Access Authentication. In order to resolve the issue we will be performing a restart of the Firelight production environment at 10:00 AM MT. Users may experience a loss of connectivity for up to 5 minutes as part of this reset
- resolved Jun 27, 2025, 04:13 PM UTC
The Hexure team has identified the root cause of the issue impacting Access Authentication in the FireLight production environment and implemented a fix. All services are operational at this time.
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