Hexure incident
Service Advisory - Firelight Production Urgent Maintenance
Resolved after 15 minutes, on February 6, 2026.
**Service Advisory - Firelight Production Urgent Maintenance** Today at Noon MT ( 2:00 PM ET ) we made a critical update to the Firelight Production Environment. This update is now complete and the FIreLight Production instance is performing as expected. We apologize for any inconvenience this may have cause. Should you have any questions please submit a JIRA ticket and a Hexure Team member will assist you.
Update timeline
- investigating Feb 06, 2026, 06:30 PM UTC
**Service Advisory - Firelight Production Urgent Maintenance** Today at Noon MT ( 2:00 PM ET ) we will be making a critical update to the Firelight Production Environment. This update may take up to 15 minutes during which time users may experience a very brief loss of connectivity. This should not impact their ability to work in the system. Should they have any issues or concerns please instruct them to log out and log back in. We apologize for any inconvenience this may cause.
- resolved Feb 06, 2026, 07:12 PM UTC
**Service Advisory - Firelight Production Urgent Maintenance** Today at Noon MT ( 2:00 PM ET ) we made a critical update to the Firelight Production Environment. This update is now complete and the FIreLight Production instance is performing as expected. We apologize for any inconvenience this may have cause. Should you have any questions please submit a JIRA ticket and a Hexure Team member will assist you.
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