Is Hexure down?

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting October 30, 2026, at 11:00 p.m. Eastern ending by October 31, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: October 30, 2026 End: October 31, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

This is a reminder that Hexure by iCapital will be performing scheduled maintenance on Saturday, October 31, beginning at 9:00 a.m. MDT and concluding at approximately 1:00 p.m. MDT. This maintenance is being performed to upgrade our F5 firewall and is part of our ongoing commitment to security best practices and delivering secure, reliable solutions and services. What This Means During the maintenance window, clients may experience intermittent connectivity issues or brief service interruptions when accessing Hexure-hosted environments. While we expect any disruption to be minimal, we recommend planning accordingly and sharing this information with key stakeholders within your organization. Our Commitment to You Our team will work to complete this maintenance as efficiently as possible and will closely monitor all systems throughout the process. We will make every effort to minimize disruption and ensure services are fully restored as quickly as possible. If you have any questions or concerns regarding this maintenance, please contact your project manager or submit a Jira support ticket, and a member of our support team will be happy to assist you. Thank you for your understanding and continued partnership. Hexure by iCapital Team

We would like to inform you that Hexure by iCapital will be performing scheduled maintenance on Saturday, October 31, beginning at 9:00 a.m. MDT and concluding at approximately 1:00 p.m. MDT. This maintenance is being performed to upgrade our F5 firewall and is part of our ongoing commitment to security best practices and delivering secure, reliable solutions and services. What This Means During the maintenance window, clients may experience intermittent connectivity issues or brief service interruptions when accessing Hexure-hosted environments. While we expect any disruption to be minimal, we recommend planning accordingly and sharing this information with key stakeholders within your organization. Our Commitment to You Our team will work to complete this maintenance as efficiently as possible and will closely monitor all systems throughout the process. We will make every effort to minimize disruption and ensure services are fully restored as quickly as possible. If you have any questions or concerns regarding this maintenance, please contact your project manager or submit a Jira support ticket, and a member of our support team will be happy to assist you. Thank you for your understanding and continued partnership. Hexure by iCapital Team

The scheduled maintenance performed today, Saturday, October 31, has been successfully completed, and all impacted services have been fully restored. If you experience any issues or have questions, please contact your project manager or submit a Jira support ticket, and a member of our support team will be happy to assist you. Thank you for your patience during this maintenance window and for your continued partnership. Hexure by iCapital Team

FireLight environments are currently impacted due to a certificate issue. Our teams are actively investigating and will provide updates as they become available.

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting October 23, 2026, at 11:00 p.m. Eastern ending by October 24, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: October 23, 2026 End: October 24, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

** FireLight 2.49 Off-Cycle Maintenance 10/19/26 to Begin at 6:00 p.m. MT**  We will begin the deployment of the FireLight 2.49 off-cycle maintenance 10/19/2026 to UAT at 6:00 p.m. MT (8:00 p.m. ET) during which time UAT will be offline.   Below is the anticipated timeline for this maintenance. **Timeline: Monday, October 19, 2026 ** 6:00 p.m. MT – Begin deployment to UAT 7:00 p.m. MT – Bring UAT back online 7:00 p.m. MT – Begin Deployment to Staging 8:00 p.m. MT – Deployment complete bring Staging back online 11:59 p.m. MT – Begin deployment to Production 1: 00 a.m. MT - (October 20) Bring Production back online We will communicate if there are any major delays

**FireLight 2.49 Off-Cycle Maintenance 10/19/26** On Monday, October 19, 2026, we will be deploying updates to FireLight UAT, Staging and Production environments. These updates will address a deployment issue that is impacting a subset of our clients. The impacted clients have been made aware of the issue. **We will deploy the FireLight 2.49 Off-Cycle Maintenance 10/19/2026, starting at 6:00 p.m. MT.** Below is the anticipated timeline for this maintenance. We will communicate if there are any major delays. **Timeline: Monday, October 19, 2026 ** • 6:00 p.m. MT – Begin deployment to UAT • 7:00 p.m. MT – Bring UAT back online • 7:00 p.m. MT – Begin Deployment to Staging • 8:00 p.m. MT – Deployment complete bring Staging back online • 11:59 p.m. MT – Begin deployment to Production • 1: 00 a.m. MT - (October 20) Bring Production back online We will provide updates on the Trust Center throughout the process and when the deployment is complete. For questions or assistance, please submit a Jira ticket, and an iCapital team member will assist you.

UAT has been taken down, and the 2.49 off-cycle patch 10/19/2026 is being installed on UAT at this time.     We will deploy the patch to staging at 7:00 p.m. MT.

**FireLight 2.49 Off-Cycle Patch 10/19/2026 Is Being Deployed to Staging**      Staging has been taken down, and the 2.49 off-cycle patch 10/19/2026 is being installed on staging at this time.

**FireLight 2.49 Off-Cycle Patch 10/19/2026 has been deployed to UAT and Staging**      The FireLight 2.49 off-cycle patch 10/19/2026 has been successfully deployed to UAT and Staging. We will deploy the patch to Production starting at 11:59 p.m. MT

**FireLight 2.49 Off-Cycle Patch 10/19/2026 deployment to Production to begin at 11:59 p.m. MT**      We will begin the deployment of the FireLight v2.49 Off-Cycle Patch 10/19/2026 to Production at 11:59 p.m. MT (1:59 a.m. ET 10/20/2026) during which time the environment will be offline.       A notification will be provided once the deployment is complete, and production is back online.

**FireLight 2.49 Off-Cycle Patch 10/19/2026 is complete.**       The FireLight 2.49 off-cycle patch 10/19/2026 has been successfully deployed and Production is back online. If you experience any issues with the update, please submit a ticket in Jira and our support team will follow up with you.