Helpshift Outage History

Started Oct 16, 2026, 11:54 PM UTC· resolved Oct 17, 2026, 12:55 AM UTC

1. investigating Oct 16, 2026, 11:54 PM UTC

   We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.

2. investigating Oct 17, 2026, 12:18 AM UTC

   We are continuing to investigate this issue.

3. identified Oct 17, 2026, 12:19 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Oct 17, 2026, 12:24 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 17, 2026, 12:55 AM UTC

   The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.

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Started Oct 10, 2026, 02:30 AM UTC· resolved Oct 10, 2026, 04:06 AM UTC

1. investigating Oct 10, 2026, 02:30 AM UTC

   We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.

2. monitoring Oct 10, 2026, 02:36 AM UTC

   The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.

3. resolved Oct 10, 2026, 04:06 AM UTC

   The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.

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Started Oct 02, 2026, 02:26 PM UTC· resolved Oct 02, 2026, 03:12 PM UTC

1. investigating Oct 02, 2026, 02:26 PM UTC

   We are currently experiencing an issue with our Analytics Dashboard due to a disruption with a Third-party Service.

2. resolved Oct 02, 2026, 03:12 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 06:02 PM UTC· resolved Aug 31, 2026, 08:57 PM UTC

1. investigating Aug 31, 2026, 06:02 PM UTC

   We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing. Customer Impact: Affected services may experience degraded availability, delayed data, or functionality issues. Status: We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time. We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.

2. investigating Aug 31, 2026, 07:15 PM UTC

   We continue to monitor the situation closely and will provide further updates as the issue progresses.

3. resolved Aug 31, 2026, 08:57 PM UTC

   The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience and understanding.

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Started Jul 31, 2026, 12:31 PM UTC· resolved Jul 31, 2026, 02:37 PM UTC

1. investigating Jul 31, 2026, 12:31 PM UTC

   We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.

2. monitoring Jul 31, 2026, 02:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 31, 2026, 02:37 PM UTC

   This incident has been resolved.

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Started Jul 24, 2026, 07:52 AM UTC· resolved Jul 24, 2026, 09:23 AM UTC

1. investigating Jul 24, 2026, 07:52 AM UTC

   We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.

2. resolved Jul 24, 2026, 09:23 AM UTC

   This incident has been resolved.

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Started Jul 07, 2026, 12:49 PM UTC· resolved Jul 07, 2026, 02:04 PM UTC

1. investigating Jul 07, 2026, 12:49 PM UTC

   We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.

2. investigating Jul 07, 2026, 01:06 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 07, 2026, 01:59 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 07, 2026, 02:04 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 12:03 PM UTC· resolved Jul 02, 2026, 12:42 PM UTC

1. investigating Jul 02, 2026, 12:03 PM UTC

   We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.

2. identified Jul 02, 2026, 12:23 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 02, 2026, 12:39 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 02, 2026, 12:42 PM UTC

   This incident has been resolved.

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Started Jun 16, 2026, 12:40 PM UTC· resolved Jun 16, 2026, 01:21 PM UTC

1. investigating Jun 16, 2026, 12:40 PM UTC

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. identified Jun 16, 2026, 01:07 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 16, 2026, 01:09 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 16, 2026, 01:21 PM UTC

   This incident has been resolved.

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Started Jun 04, 2026, 08:47 AM UTC· resolved Jun 04, 2026, 09:31 AM UTC

1. investigating Jun 04, 2026, 08:47 AM UTC

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. investigating Jun 04, 2026, 08:59 AM UTC

   We are continuing to investigate this issue.

3. identified Jun 04, 2026, 09:04 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jun 04, 2026, 09:12 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 04, 2026, 09:31 AM UTC

   This incident has been resolved.

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Started May 22, 2026, 05:07 PM UTC· resolved May 22, 2026, 08:25 PM UTC

1. investigating May 22, 2026, 05:07 PM UTC

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. investigating May 22, 2026, 06:38 PM UTC

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. identified May 22, 2026, 06:48 PM UTC

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. monitoring May 22, 2026, 08:22 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved May 22, 2026, 08:25 PM UTC

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

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Started May 07, 2026, 11:19 AM UTC· resolved May 07, 2026, 12:09 PM UTC

1. investigating May 07, 2026, 11:19 AM UTC

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. investigating May 07, 2026, 11:23 AM UTC

   We are continuing to investigate this issue.

3. investigating May 07, 2026, 11:32 AM UTC

   We are continuing to investigate this issue.

4. identified May 07, 2026, 11:45 AM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring May 07, 2026, 11:51 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 07, 2026, 12:09 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 12:19 PM UTC· resolved May 05, 2026, 06:11 PM UTC

1. investigating May 05, 2026, 12:19 PM UTC

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. investigating May 05, 2026, 01:56 PM UTC

   We are actively continuing our investigation into this issue.

3. monitoring May 05, 2026, 03:30 PM UTC

   A fix has been implemented and we are monitoring the results.

4. identified May 05, 2026, 03:32 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring May 05, 2026, 04:43 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 05, 2026, 06:11 PM UTC

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

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Started May 05, 2026, 08:58 AM UTC· resolved May 05, 2026, 12:06 PM UTC

1. investigating May 05, 2026, 08:58 AM UTC

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. investigating May 05, 2026, 09:23 AM UTC

   We are continuing to investigate this issue.

3. identified May 05, 2026, 09:31 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring May 05, 2026, 09:37 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved May 05, 2026, 09:41 AM UTC

   This incident has been resolved.

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Started Apr 14, 2026, 12:47 PM UTC· resolved Apr 14, 2026, 01:08 PM UTC

1. investigating Apr 14, 2026, 12:47 PM UTC

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. monitoring Apr 14, 2026, 01:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 14, 2026, 01:08 PM UTC

   This incident has been resolved.

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Started Apr 01, 2026, 10:16 AM UTC· resolved Apr 01, 2026, 10:28 AM UTC

1. investigating Apr 01, 2026, 10:16 AM UTC

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. resolved Apr 01, 2026, 10:28 AM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 07:26 PM UTC· resolved Mar 10, 2026, 10:37 PM UTC

1. investigating Mar 10, 2026, 07:26 PM UTC

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. identified Mar 10, 2026, 09:49 PM UTC

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. monitoring Mar 10, 2026, 10:20 PM UTC

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. resolved Mar 10, 2026, 10:37 PM UTC

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

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Started Feb 17, 2026, 02:58 PM UTC· resolved Feb 17, 2026, 03:15 PM UTC

1. investigating Feb 17, 2026, 02:58 PM UTC

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. identified Feb 17, 2026, 03:05 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Feb 17, 2026, 03:15 PM UTC

   This incident has been resolved.

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Started Dec 19, 2025, 09:51 AM UTC· resolved Dec 19, 2025, 11:06 AM UTC

1. investigating Dec 19, 2025, 09:51 AM UTC

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. investigating Dec 19, 2025, 09:58 AM UTC

   We are continuing to investigate this issue.

3. resolved Dec 19, 2025, 11:06 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:09 AM UTC

1. investigating Dec 05, 2025, 09:06 AM UTC

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. resolved Dec 05, 2025, 09:09 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 07:01 AM UTC· resolved Dec 05, 2025, 07:20 AM UTC

1. investigating Dec 05, 2025, 07:01 AM UTC

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. monitoring Dec 05, 2025, 07:05 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 05, 2025, 07:20 AM UTC

   This incident has been resolved.

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Started Nov 27, 2025, 09:32 AM UTC· resolved Nov 27, 2025, 10:22 AM UTC

1. investigating Nov 27, 2025, 09:32 AM UTC

   We are currently investigating this issue.

2. investigating Nov 27, 2025, 09:53 AM UTC

   We are continuing to investigate this issue.

3. identified Nov 27, 2025, 09:58 AM UTC

   The issue has been identified and a fix is being implemented.

4. identified Nov 27, 2025, 10:11 AM UTC

   We are continuing to work on a fix for this issue.

5. identified Nov 27, 2025, 10:13 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Nov 27, 2025, 10:17 AM UTC

   We are continuing to work on a fix for this issue.

7. resolved Nov 27, 2025, 10:22 AM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 07:59 AM UTC· resolved Nov 06, 2025, 08:25 AM UTC

1. investigating Nov 06, 2025, 07:59 AM UTC

   We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.” Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed. We appreciate your patience and understanding. Thank you.

2. identified Nov 06, 2025, 08:18 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Nov 06, 2025, 08:25 AM UTC

   This incident has been resolved.

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Started Oct 21, 2025, 10:25 AM UTC· resolved Oct 21, 2025, 10:59 AM UTC

1. investigating Oct 21, 2025, 10:25 AM UTC

   We are currently experiencing degraded performance in Dashboard Analytics

2. resolved Oct 21, 2025, 10:59 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 01:22 PM UTC· resolved Oct 21, 2025, 07:07 AM UTC

1. investigating Oct 20, 2025, 01:22 PM UTC

   We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.

2. investigating Oct 20, 2025, 11:50 PM UTC

   We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

3. investigating Oct 21, 2025, 03:38 AM UTC

   Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

4. investigating Oct 21, 2025, 04:38 AM UTC

   We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.

5. identified Oct 21, 2025, 07:04 AM UTC

   The issue has been identified and a fix is being implemented.

6. monitoring Oct 21, 2025, 07:05 AM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Oct 21, 2025, 07:07 AM UTC

   The issue has been resolved. Power BI and Analytics API are now operational.

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