There were 4 Helpshift outages since February 17, 2026 totaling 4h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.
This incident has been resolved.
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.
The root cause of the degraded performance has been determined, and a fix has been applied.
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents
The issue has been identified and a fix is being implemented.
This incident has been resolved.
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