Helpshift experienced a critical incident on May 5, 2026 affecting Helpshift Dashboard, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Helpshift Dashboard
Update timeline
- investigating May 05, 2026, 08:58 AM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- investigating May 05, 2026, 09:23 AM UTC
We are continuing to investigate this issue.
- identified May 05, 2026, 09:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 09:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:41 AM UTC
This incident has been resolved.