Helpshift Outage History

Helpshift is up right now

Helpshift had 35 outages in the last 2 years totaling 23h 6m of downtime — averaging 1.4 incidents per month.

There were 35 Helpshift outages since May 27, 2024 totaling 23h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpshift.com

Minor February 4, 2025

Delay in loading Dashboard Reports

Detected by Pingoru
Feb 04, 2025, 09:59 AM UTC
Resolved
Feb 04, 2025, 10:23 AM UTC
Duration
23m
Affected: Analytics Dashboard
Timeline · 4 updates
  1. investigating Feb 04, 2025, 09:59 AM UTC

    We are experiencing degraded performance on the Helpshift Dashboard Reports screen and are investigating the issue.

  2. identified Feb 04, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 04, 2025, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2025, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 10, 2024

Issue with chatbot workflow

Detected by Pingoru
Dec 10, 2024, 11:18 AM UTC
Resolved
Dec 10, 2024, 12:24 PM UTC
Duration
1h 6m
Affected: Bots
Timeline · 4 updates
  1. investigating Dec 10, 2024, 11:18 AM UTC

    We're currently experiencing issues with the chatbot workflow. Our team is actively working to restore normal performance. We're sincerely sorry for any inconvenience.

  2. identified Dec 10, 2024, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2024, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2024, 12:24 PM UTC

    We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Critical November 11, 2024

Language AI Service Outage

Detected by Pingoru
Nov 11, 2024, 05:59 PM UTC
Resolved
Nov 12, 2024, 01:39 AM UTC
Duration
7h 39m
Affected: Language AI
Timeline · 3 updates
  1. investigating Nov 11, 2024, 05:59 PM UTC

    We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience.

  2. monitoring Nov 11, 2024, 11:02 PM UTC

    The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.

  3. resolved Nov 12, 2024, 01:39 AM UTC

    This incident has been resolved !

Read the full incident report →

Critical October 10, 2024

Delay in Chat Experience

Detected by Pingoru
Oct 10, 2024, 10:30 AM UTC
Resolved
Oct 10, 2024, 03:06 PM UTC
Duration
4h 35m
Affected: Mobile SDKWeb ChatBotsPre-issue flow
Timeline · 6 updates
  1. investigating Oct 10, 2024, 10:30 AM UTC

    We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations. We will keep you updated.

  2. investigating Oct 10, 2024, 10:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 10, 2024, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Oct 10, 2024, 12:07 PM UTC

    We are currently investigating this issue.

  5. monitoring Oct 10, 2024, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2024, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2024

HelpCenter is not loading on SDKX

Detected by Pingoru
Sep 03, 2024, 08:01 PM UTC
Resolved
Sep 03, 2024, 08:36 PM UTC
Duration
35m
Affected: Helpcenter(SDK)
Timeline · 3 updates
  1. investigating Sep 03, 2024, 08:01 PM UTC

    We are currently experiencing performance issues with the Helpcenter on SDKX. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.

  2. investigating Sep 03, 2024, 08:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 03, 2024, 08:36 PM UTC

    We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Critical August 14, 2024

Issue with Bots workflow

Detected by Pingoru
Aug 14, 2024, 10:51 AM UTC
Resolved
Aug 14, 2024, 11:28 AM UTC
Duration
36m
Affected: Bots
Timeline · 3 updates
  1. investigating Aug 14, 2024, 10:51 AM UTC

    There is an outage with Helpshift Bots

  2. monitoring Aug 14, 2024, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2024

Dashboard Analytics Degraded State

Detected by Pingoru
Jul 18, 2024, 09:52 AM UTC
Resolved
Jul 18, 2024, 12:12 PM UTC
Duration
2h 20m
Affected: Analytics Dashboard
Timeline · 2 updates
  1. investigating Jul 18, 2024, 09:52 AM UTC

    Dashboard Analytics is currently in a degraded State. The following reports are impacted: - Overview page - All reports under issues - All reports under Bots

  2. resolved Jul 18, 2024, 12:12 PM UTC

    This incident is now Resolved

Read the full incident report →

Notice July 8, 2024

Partial Outage with the third party who implemented the CAPTCHA

Detected by Pingoru
Jul 08, 2024, 11:57 AM UTC
Resolved
Jul 08, 2024, 12:55 PM UTC
Duration
58m
Timeline · 3 updates
  1. investigating Jul 08, 2024, 11:57 AM UTC

    An issue with a third-party vendor currently impacts our issue filing on the Contact Us page in the Help Center. We are discussing the matter with the third party's technical team.

  2. monitoring Jul 08, 2024, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2024, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 31, 2024

Issue with Inbound Outbound Mail Delivery system

Detected by Pingoru
May 31, 2024, 08:20 AM UTC
Resolved
May 31, 2024, 10:29 AM UTC
Duration
2h 8m
Affected: Email deliveryInbound email processing
Timeline · 4 updates
  1. investigating May 31, 2024, 08:20 AM UTC

    We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

  2. monitoring May 31, 2024, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 31, 2024, 08:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 31, 2024, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2024

Issue with Outbound Mail Delivery system

Detected by Pingoru
May 27, 2024, 03:31 PM UTC
Resolved
May 27, 2024, 06:13 PM UTC
Duration
2h 41m
Affected: Email delivery
Timeline · 4 updates
  1. identified May 27, 2024, 03:31 PM UTC

    We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

  2. monitoring May 27, 2024, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 27, 2024, 04:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 27, 2024, 06:13 PM UTC

    We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully resolved. We apologize for any inconvenience this has caused, and we appreciate your patience and understanding during this time. If you encounter any additional issues or have any questions, please do not hesitate to contact our support team ([email protected]). I appreciate your cooperation.

Read the full incident report →