Helpshift Outage History

Helpshift is up right now

Pingoru has recorded 52 incidents for Helpshift: 24 in the last 12 months and 5 in the last 90 days.

Source: status.helpshift.com

52incidents recorded
24last 12 months
5last 90 days
82 minutestypical duration
Incidents per month
036AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Helpshift in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202621 of 720 (0%)
May 2026513 of 744 (2%)
June 202621 of 720 (0%)
July 202646 of 744 (1%)
August 202613 of 744 (0%)
September 202600 of 720 (0%)
October 202633 of 582 (1%)

Incidents, newest first

Notice June 24, 2025 HelpCenter Pages Down 29m Web Support Page

Started Jun 24, 2025, 01:57 PM UTC· resolved Jun 24, 2025, 02:27 PM UTC

  1. investigating Jun 24, 2025, 01:57 PM UTC

    We are currently experiencing an issue with our Help Center page. You may also face an issue with FAQs

  2. monitoring Jun 24, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2025, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2025 Issue with Help Center page 50m Web Support Page

Started Apr 09, 2025, 10:08 AM UTC· resolved Apr 09, 2025, 10:58 AM UTC

  1. investigating Apr 09, 2025, 10:08 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 09, 2025, 10:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 09, 2025, 10:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2025 System Outage 6h 52m Mobile SDK, Management Portal, Web Chat, Auto Assignment and 1 more

Started Mar 13, 2025, 09:18 AM UTC· resolved Mar 13, 2025, 04:10 PM UTC

  1. investigating Mar 13, 2025, 09:18 AM UTC

    We are experiencing degraded performance across the system, including dashboard slowness.

  2. investigating Mar 13, 2025, 09:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 13, 2025, 09:35 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 13, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 13, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2025, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025 Bulk email notifications being triggered. 4h 38m Email delivery

Started Mar 12, 2025, 02:43 PM UTC· resolved Mar 12, 2025, 07:22 PM UTC

  1. investigating Mar 12, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2025, 04:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 12, 2025, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025 Degraded Performance for issue creation via platform iOS 3h 2m Mobile SDK

Started Mar 05, 2025, 09:33 AM UTC· resolved Mar 05, 2025, 12:35 PM UTC

  1. investigating Mar 05, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2025, 10:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2025, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2025, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025 Delay in loading Dashboard Reports 23m Analytics Dashboard

Started Feb 04, 2025, 09:59 AM UTC· resolved Feb 04, 2025, 10:23 AM UTC

  1. investigating Feb 04, 2025, 09:59 AM UTC

    We are experiencing degraded performance on the Helpshift Dashboard Reports screen and are investigating the issue.

  2. identified Feb 04, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 04, 2025, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2025, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 10, 2024 Issue with chatbot workflow 1h 6m Bots

Started Dec 10, 2024, 11:18 AM UTC· resolved Dec 10, 2024, 12:24 PM UTC

  1. investigating Dec 10, 2024, 11:18 AM UTC

    We're currently experiencing issues with the chatbot workflow. Our team is actively working to restore normal performance. We're sincerely sorry for any inconvenience.

  2. identified Dec 10, 2024, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2024, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2024, 12:24 PM UTC

    We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Critical November 11, 2024 Language AI Service Outage 7h 39m Language AI

Started Nov 11, 2024, 05:59 PM UTC· resolved Nov 12, 2024, 01:39 AM UTC

  1. investigating Nov 11, 2024, 05:59 PM UTC

    We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience.

  2. monitoring Nov 11, 2024, 11:02 PM UTC

    The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.

  3. resolved Nov 12, 2024, 01:39 AM UTC

    This incident has been resolved !

Read the full incident report →