Helpshift incident

Helpshift Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on November 27, 2025 affecting Web Chat and Helpshift Dashboard and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 09:32 AM UTC
Resolved
Nov 27, 2025, 10:22 AM UTC
Duration
50m
Detected by Pingoru
Nov 27, 2025, 09:32 AM UTC

Affected components

Web ChatHelpshift DashboardEnd-User Flows

Update timeline

  1. investigating Nov 27, 2025, 09:32 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 27, 2025, 09:53 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 27, 2025, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 27, 2025, 10:11 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 27, 2025, 10:13 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 27, 2025, 10:17 AM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Nov 27, 2025, 10:22 AM UTC

    This incident has been resolved.