Helpshift experienced a major incident on December 5, 2025 affecting Cloudflare (Third-Party Dependency), lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudflare (Third-Party Dependency)
Update timeline
- investigating Dec 05, 2025, 09:06 AM UTC
We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.
- resolved Dec 05, 2025, 09:09 AM UTC
This incident has been resolved.