Helpshift incident

Helpshift Service Outage

Major Vendor's status page →

Resolved after 2 minutes, affecting Cloudflare (Third-Party Dependency), on December 5, 2025.

investigating Dec 05, 2025, 09:06 AM UTC

We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

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Started
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 09:09 AM UTC
Duration
2m
Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC

Affected components

Cloudflare (Third-Party Dependency)

Update timeline

  1. investigating Dec 05, 2025, 09:06 AM UTC

    We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

  2. resolved Dec 05, 2025, 09:09 AM UTC

    This incident has been resolved.

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