Helpshift incident

Helpshift Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on July 7, 2026 affecting Helpshift Dashboard, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 12:49 PM UTC
Resolved
Jul 07, 2026, 02:04 PM UTC
Duration
1h 14m
Detected by Pingoru
Jul 07, 2026, 12:49 PM UTC

Affected components

Helpshift Dashboard

Update timeline

  1. investigating Jul 07, 2026, 12:49 PM UTC

    We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.

  2. investigating Jul 07, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2026, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 02:04 PM UTC

    This incident has been resolved.