Helpshift experienced a minor incident on December 19, 2025 affecting AI Reply, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
AI Reply
Update timeline
- investigating Dec 19, 2025, 09:51 AM UTC
We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.
- investigating Dec 19, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
- resolved Dec 19, 2025, 11:06 AM UTC
This incident has been resolved.