Helpshift incident
Partial Degradation – Dashboard Analytics (Team Section)
Affected components
Analytics Dashboard
Update timeline
- investigating Feb 17, 2026, 02:58 PM UTC
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents
- identified Feb 17, 2026, 03:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 17, 2026, 03:15 PM UTC
This incident has been resolved.
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