Helpshift incident

Partial Degradation – Dashboard Analytics (Team Section)

Major Resolved View vendor source →

Helpshift experienced a major incident on February 17, 2026 affecting Analytics Dashboard, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 02:58 PM UTC
Resolved
Feb 17, 2026, 03:15 PM UTC
Duration
16m
Detected by Pingoru
Feb 17, 2026, 02:58 PM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Feb 17, 2026, 02:58 PM UTC

    We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

  2. identified Feb 17, 2026, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 17, 2026, 03:15 PM UTC

    This incident has been resolved.