Helpshift incident

Web Support Page - Partial Degradation

Minor Resolved View vendor source →

Helpshift experienced a minor incident on July 31, 2026 affecting Web Support Page, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 12:31 PM UTC
Resolved
Jul 31, 2026, 02:37 PM UTC
Duration
2h 6m
Detected by Pingoru
Jul 31, 2026, 12:31 PM UTC

Affected components

Web Support Page

Update timeline

  1. investigating Jul 31, 2026, 12:31 PM UTC

    We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.

  2. monitoring Jul 31, 2026, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 02:37 PM UTC

    This incident has been resolved.