Helpshift incident

Helpshift Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on July 2, 2026 affecting Bots and New Issue Automation, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 12:03 PM UTC
Resolved
Jul 02, 2026, 12:42 PM UTC
Duration
39m
Detected by Pingoru
Jul 02, 2026, 12:03 PM UTC

Affected components

BotsNew Issue Automation

Update timeline

  1. investigating Jul 02, 2026, 12:03 PM UTC

    We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.

  2. identified Jul 02, 2026, 12:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2026, 12:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2026, 12:42 PM UTC

    This incident has been resolved.