Helpshift incident

Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on May 7, 2026 affecting Mobile SDK and Web Chat and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 11:19 AM UTC
Resolved
May 07, 2026, 12:09 PM UTC
Duration
49m
Detected by Pingoru
May 07, 2026, 11:19 AM UTC

Affected components

Mobile SDKWeb ChatIssues Analytics APIHelpshift APIsPre-issue flowHelpshift Dashboard

Update timeline

  1. investigating May 07, 2026, 11:19 AM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating May 07, 2026, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 11:32 AM UTC

    We are continuing to investigate this issue.

  4. identified May 07, 2026, 11:45 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 07, 2026, 11:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 12:09 PM UTC

    This incident has been resolved.