Helpshift experienced a critical incident on May 7, 2026 affecting Mobile SDK and Web Chat and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:19 AM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- investigating May 07, 2026, 11:23 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 11:32 AM UTC
We are continuing to investigate this issue.
- identified May 07, 2026, 11:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2026, 11:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 12:09 PM UTC
This incident has been resolved.
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