Helpshift incident
HS Dashboard FAQ's Section – Service Degradation
Helpshift experienced a minor incident on October 16, 2026 affecting FAQ, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 11:54 PM UTC
We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
- investigating Oct 17, 2026, 12:18 AM UTC
We are continuing to investigate this issue.
- identified Oct 17, 2026, 12:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2026, 12:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2026, 12:55 AM UTC
The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.