Helpshift experienced a major incident on April 14, 2026 affecting Helpshift Dashboard, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Helpshift Dashboard
Update timeline
- investigating Apr 14, 2026, 12:47 PM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- monitoring Apr 14, 2026, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 01:08 PM UTC
This incident has been resolved.