Helpshift experienced a critical incident on June 16, 2026 affecting Auto Assignment, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Auto Assignment
Update timeline
- investigating Jun 16, 2026, 12:40 PM UTC
We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- identified Jun 16, 2026, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 01:21 PM UTC
This incident has been resolved.