Helpshift experienced a notice incident on October 10, 2026 affecting Helpshift Dashboard and End-User Flows, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 02:30 AM UTC
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
- monitoring Oct 10, 2026, 02:36 AM UTC
The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
- resolved Oct 10, 2026, 04:06 AM UTC
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.