Helpshift incident

Helpshift Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on December 5, 2025 affecting Web Chat and Time Based Automation and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 07:01 AM UTC
Resolved
Dec 05, 2025, 07:20 AM UTC
Duration
19m
Detected by Pingoru
Dec 05, 2025, 07:01 AM UTC

Affected components

Web ChatTime Based AutomationBotsAuto AssignmentNew Issue AutomationHelpshift Dashboard

Update timeline

  1. investigating Dec 05, 2025, 07:01 AM UTC

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

  2. monitoring Dec 05, 2025, 07:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 07:20 AM UTC

    This incident has been resolved.