Helpshift incident

Service Outage

Critical Ongoing View vendor source →
Started
May 05, 2026, 12:19 PM UTC
Resolved
Ongoing
Duration
● 2h 24m
Detected by Pingoru
May 05, 2026, 12:19 PM UTC

Affected components

Mobile SDKWeb ChatIssues Analytics APIHelpshift APIsPre-issue flowHelpshift Dashboard

Update timeline

  1. investigating May 05, 2026, 12:19 PM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating May 05, 2026, 01:56 PM UTC

    We are actively continuing our investigation into this issue.

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