Helpshift experienced a critical incident on May 5, 2026 affecting Mobile SDK and Web Chat and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 12:19 PM UTC
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- investigating May 05, 2026, 01:56 PM UTC
We are actively continuing our investigation into this issue.
- monitoring May 05, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 05, 2026, 03:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 06:11 PM UTC
The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.