Helpshift experienced a minor incident on March 10, 2026 affecting Time Based Automation and Bots and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 07:26 PM UTC
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.
- identified Mar 10, 2026, 09:49 PM UTC
The root cause of the degraded performance has been determined, and a fix has been applied.
- monitoring Mar 10, 2026, 10:20 PM UTC
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
- resolved Mar 10, 2026, 10:37 PM UTC
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].