Helpshift experienced a major incident on April 1, 2026 affecting Time Based Automation and New Issue Automation, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Time Based AutomationNew Issue Automation
Update timeline
- investigating Apr 01, 2026, 10:16 AM UTC
We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.
- resolved Apr 01, 2026, 10:28 AM UTC
This incident has been resolved.