Helpshift incident

Helpshift Automations Service Disruption

Major Resolved View vendor source →
Started
Apr 01, 2026, 10:16 AM UTC
Resolved
Apr 01, 2026, 10:28 AM UTC
Duration
12m
Detected by Pingoru
Apr 01, 2026, 10:16 AM UTC

Affected components

Time Based AutomationNew Issue Automation

Update timeline

  1. investigating Apr 01, 2026, 10:16 AM UTC

    We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

  2. resolved Apr 01, 2026, 10:28 AM UTC

    This incident has been resolved.

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