Helpshift incident

Older Resolved/Rejected cases are visible in "All New Issues" view

Minor Resolved View vendor source →

Helpshift experienced a minor incident on November 6, 2025 affecting Helpshift Dashboard, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 07:59 AM UTC
Resolved
Nov 06, 2025, 08:25 AM UTC
Duration
26m
Detected by Pingoru
Nov 06, 2025, 07:59 AM UTC

Affected components

Helpshift Dashboard

Update timeline

  1. investigating Nov 06, 2025, 07:59 AM UTC

    We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.” Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed. We appreciate your patience and understanding. Thank you.

  2. identified Nov 06, 2025, 08:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 06, 2025, 08:25 AM UTC

    This incident has been resolved.