Helpshift incident

Helpshift Service Outage

Critical Resolved View vendor source →

Helpshift experienced a critical incident on June 4, 2026 affecting Mobile SDK and Web Chat and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 08:47 AM UTC
Resolved
Jun 04, 2026, 09:31 AM UTC
Duration
43m
Detected by Pingoru
Jun 04, 2026, 08:47 AM UTC

Affected components

Mobile SDKWeb ChatWebhooksIssues Analytics APIHelpshift APIsHelpshift DashboardEnd-User Flows

Update timeline

  1. investigating Jun 04, 2026, 08:47 AM UTC

    We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

  2. investigating Jun 04, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 04, 2026, 09:04 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 04, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2026, 09:31 AM UTC

    This incident has been resolved.