Genetec Outage History

An issue affecting a enrollment of Axis direct-to-cloud camera has been identified. We are actively investigating the issue and will provide update within an hour.

We’re investigating reports of a potential issue affecting System Management portal Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.

An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems. We are actively investigating the issue and will provide updates.

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.

We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.

We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue

IN collaboration with our partner, the investigation continues. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue

We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider. We apologize for any inconvenience this may cause

We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour. In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from: App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482 Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en For more information on the mobile app, see: https://www.genetec.com/product-releases/cloudrunner-mobile-app

We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.

We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.

We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.

We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.

We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.

An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications. We are actively investigating the issue and will provide an update within an hour.

We are currently investigating degraded performance of Axis Direct-to-Cloud device enrollment (cameras, intercoms, Axis powered by Genetec).

We’re investigating reports of a potential issue affecting SC SaaS Communications Availability in Australia East, Korea Central. We are working on it. We apologize for any inconvenience this may cause.

We are continuing to investigate this issue.

An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.

Our DNS provider is currently experiencing an issue which is causing service disruptions. The following services are affected: * Q2C BackOffice * Patroller * Curb Sense Mobile We will provide an update as soon as we receive additional information from our provider.

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.

An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.

We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Europe region. We are working on it. We apologize for any inconvenience this may cause.