Genetec Outage History

Genetec had 86 outages in the last 2 years totaling 196h 45m of downtime — averaging 3.5 incidents per month.

There were 86 Genetec outages since November 17, 2025 totaling 196h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.genetec.com

Minor August 7, 2026

Syncing Issue Affecting Newly Enrolled Access Control Devices

Detected by Pingoru: Aug 07, 2026, 03:24 PM UTC
Resolved: Aug 07, 2026, 05:17 PM UTC
Duration: 1h 53m

Timeline · 3 updates

investigating Aug 07, 2026, 03:24 PM UTC

We’re investigating reports of a potential issue affecting [Security Center SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.
monitoring Aug 07, 2026, 03:45 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Aug 07, 2026, 05:17 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Major August 7, 2026

Clearance - Services Unavailable

Detected by Pingoru: Aug 07, 2026, 03:17 PM UTC
Resolved: Aug 08, 2026, 02:14 PM UTC
Duration: 22h 56m

Timeline · 4 updates

identified Aug 07, 2026, 03:17 PM UTC

We've identified an issue affecting US Gov. If your region is affected, you will not have access to the automatic face detection for a period of time. We are actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
identified Aug 07, 2026, 07:42 PM UTC

We are still actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
monitoring Aug 08, 2026, 01:56 PM UTC

A mitigation has been applied, and face detection in the Video Editor is now working as expected. We are continuing to monitor the situation to ensure full stability.
resolved Aug 08, 2026, 02:14 PM UTC

The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.

Read the full incident report →

Minor August 6, 2026

Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia

Detected by Pingoru: Aug 06, 2026, 12:37 PM UTC
Resolved: Aug 06, 2026, 02:37 PM UTC
Duration: 2h

Timeline · 4 updates

investigating Aug 06, 2026, 12:37 PM UTC

We’re investigating reports of a potential issue affecting [Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Australia East. We are working on it. We apologize for any inconvenience this may cause.
investigating Aug 06, 2026, 12:57 PM UTC

We are investigating problems with enrollment of cloudlink cameras in Australia region. Some enrollment are succeeding.
monitoring Aug 06, 2026, 02:28 PM UTC

The problems is now fixed. We continue to monitor the situation.
resolved Aug 06, 2026, 02:37 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor August 5, 2026

AutoVu Cloudrunner Functionality Degradation

Detected by Pingoru: Aug 05, 2026, 04:59 PM UTC
Resolved: Aug 05, 2026, 08:27 PM UTC
Duration: 3h 28m

Timeline · 2 updates

identified Aug 05, 2026, 04:59 PM UTC

There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.
resolved Aug 05, 2026, 08:27 PM UTC

The issue with our email provider was resolved. All pending emails were delivered successfully.

Read the full incident report →

Minor August 4, 2026

Investigating a potential issue of email deliverability

Detected by Pingoru: Aug 04, 2026, 03:45 PM UTC
Resolved: Aug 04, 2026, 07:43 PM UTC
Duration: 3h 57m

Timeline · 3 updates

investigating Aug 04, 2026, 03:45 PM UTC

We’re investigating reports of a potential issue affecting [Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) . We are working on it. We apologize for any inconvenience this may cause.
monitoring Aug 04, 2026, 07:29 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Aug 04, 2026, 07:43 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor July 29, 2026

Potential issue affecting Clearance → Clearance - US East US

Detected by Pingoru: Jul 29, 2026, 06:53 PM UTC
Resolved: Jul 30, 2026, 12:28 AM UTC
Duration: 5h 34m

Timeline · 7 updates

investigating Jul 29, 2026, 06:53 PM UTC

We’re investigating reports of a potential issue affecting [Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) East US. We are working on it. We apologize for any inconvenience this may cause.
resolved Jul 29, 2026, 06:54 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
investigating Jul 29, 2026, 07:16 PM UTC

We’re investigating reports of a potential issue affecting [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03) East US. We are working on it. We apologize for any inconvenience this may cause.
investigating Jul 29, 2026, 07:58 PM UTC

We are currently investigating a degradation of conversion of video files, affecting users of US region. Users may observe latencies before their video files are available for playback. We are still looking into the issue and will post an update within the next hour.
identified Jul 29, 2026, 08:52 PM UTC

We are currently working to re-establish operations for conversions services. The procedure may take couple of hours to complete. We will keep posting updated on the progress.
monitoring Jul 29, 2026, 11:04 PM UTC

We are working to run a script and re-establish proper function of our conversion capabilities. We are monitoring the progress and will post an update within the next hour.
resolved Jul 30, 2026, 12:28 AM UTC

We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.

Read the full incident report →

Minor July 28, 2026

Clearance Performance Degradation for search capabilities

Detected by Pingoru: Jul 28, 2026, 02:33 PM UTC
Resolved: Jul 28, 2026, 02:44 PM UTC
Duration: 10m

Timeline · 2 updates

investigating Jul 28, 2026, 02:33 PM UTC

We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.
resolved Jul 28, 2026, 02:44 PM UTC

Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.

Read the full incident report →

Minor July 23, 2026

Connectivity Issue in West US

Detected by Pingoru: Jul 23, 2026, 05:00 PM UTC
Resolved: Jul 23, 2026, 07:40 PM UTC
Duration: 2h 39m

Timeline · 2 updates

identified Jul 23, 2026, 05:00 PM UTC

Please be advised that an ongoing outage from our infrastructure provider that may be affecting a subset of our cloud-hosted systems. You can check the status of the ongoing Azure outage affecting the West US region on the Azure Status page : [**Here**](https://azure.status.microsoft/en-us/status) At this time, impact may vary. If you have not noticed any disruption to your services, no action is required and you may disregard this notice. Please be assured that our team is actively working with our service providers to resolve the issue as quickly as possible.
resolved Jul 23, 2026, 09:01 PM UTC

This outage has been resolved

Read the full incident report →

Minor July 23, 2026

Genetec login functionality degradation

Detected by Pingoru: Jul 23, 2026, 03:41 PM UTC
Resolved: Jul 23, 2026, 04:39 PM UTC
Duration: 58m

Timeline · 4 updates

investigating Jul 23, 2026, 03:41 PM UTC

An issue affecting the Genetec managed accounts in all regions has been identified. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.
identified Jul 23, 2026, 03:42 PM UTC

The issue has been identified and our teams are working with our external provider to resolve the issue as soon as possible.
monitoring Jul 23, 2026, 04:38 PM UTC

Our telemetry indicates that the issue from our external provider has been fixed and the situation has returned to normal. We will continue to monitor.
resolved Jul 23, 2026, 04:39 PM UTC

The situation has been resolved.

Read the full incident report →

Minor July 23, 2026

Cloudrunner Camera Connectivity Issue – New Mexico Region

Detected by Pingoru: Jul 23, 2026, 03:00 PM UTC
Resolved: Jul 23, 2026, 06:09 PM UTC
Duration: 3h 8m

Timeline · 4 updates

investigating Jul 23, 2026, 03:00 PM UTC

**A regional cellular connectivity outage is currently affecting Cloudrunner-connected cameras in the New Mexico area.** We are actively working with our cellular service provider to resolve the issue as quickly as possible. In the meantime, please rest assured that all affected cameras continue to store reads locally. Once connectivity is restored, the queued data will be automatically transmitted and processed. We appreciate your patience and will provide further updates as they become available.
identified Jul 23, 2026, 03:22 PM UTC

The cellular provider has identified the root cause of the regional connectivity outage affecting Cloudrunner-connected cameras in the New Mexico area and currently estimates service restoration by **2:15 PM local time**.
monitoring Jul 23, 2026, 04:42 PM UTC

All Cloudrunner cameras in the New Mexico area are back online. We will continue to closely monitor to ensure stability and confirm that all systems are operating normally.
resolved Jul 23, 2026, 06:09 PM UTC

The outge is resolved.

Read the full incident report →

Major July 15, 2026

Security Center SaaS – Problems with New Entities and Events in Operational Applications

Detected by Pingoru: Jul 15, 2026, 05:05 PM UTC
Resolved: Jul 15, 2026, 10:00 PM UTC
Duration: 4h 55m

Timeline · 4 updates

identified Jul 15, 2026, 05:05 PM UTC

We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications. We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
identified Jul 15, 2026, 07:25 PM UTC

We are rolling out the fix progressively across the affected systems.
monitoring Jul 15, 2026, 09:19 PM UTC

The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.
resolved Jul 15, 2026, 10:00 PM UTC

Problems are resolved.

Read the full incident report →

Minor July 14, 2026

Login Service Instability

Detected by Pingoru: Jul 14, 2026, 03:58 PM UTC
Resolved: Jul 14, 2026, 01:59 PM UTC
Duration: —

Timeline · 3 updates

identified Jul 14, 2026, 03:58 PM UTC

The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.
resolved Jul 14, 2026, 03:58 PM UTC

This incident has been resolved.
monitoring Jul 14, 2026, 03:58 PM UTC

A fix has been implemented and we are monitoring the results.

Read the full incident report →

Minor July 14, 2026

Login service instability

Detected by Pingoru: Jul 14, 2026, 01:03 PM UTC
Resolved: Jul 14, 2026, 01:59 PM UTC
Duration: 55m

Timeline · 3 updates

identified Jul 14, 2026, 01:03 PM UTC

The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.
monitoring Jul 14, 2026, 01:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 14, 2026, 01:59 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 10, 2026

Access to SC SaaS Configuration

Detected by Pingoru: Jul 10, 2026, 05:47 PM UTC
Resolved: Jul 10, 2026, 06:18 PM UTC
Duration: 31m

Timeline · 3 updates

investigating Jul 10, 2026, 05:47 PM UTC

We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
monitoring Jul 10, 2026, 06:12 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Jul 10, 2026, 06:18 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor July 8, 2026

Potential issue affecting SC SaaS → Web, desktop, and Mobile applications Global

Detected by Pingoru: Jul 08, 2026, 07:45 PM UTC
Resolved: Jul 09, 2026, 02:55 PM UTC
Duration: 19h 9m

Timeline · 3 updates

investigating Jul 08, 2026, 07:45 PM UTC

We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
monitoring Jul 08, 2026, 10:04 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Jul 09, 2026, 02:55 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor July 2, 2026

Investigating a potential issue

Detected by Pingoru: Jul 02, 2026, 03:47 PM UTC
Resolved: Jul 02, 2026, 05:39 PM UTC
Duration: 1h 51m

Timeline · 1 update

investigating Jul 02, 2026, 03:47 PM UTC

We’re investigating reports of a potential issue affecting SC SaaS → Communications, ClearID, Clearance, Cloudrunner, Operations Center, SC SaaS → Web, desktop, and Mobile applications, System Management portal (subscriptions.genetec.com) . We are working on it. We apologize for any inconvenience this may cause.

Read the full incident report →

Minor June 30, 2026

Clearance search results are delayed in Canada region

Detected by Pingoru: Jun 30, 2026, 10:57 AM UTC
Resolved: Jun 30, 2026, 01:28 PM UTC
Duration: 2h 30m

Timeline · 4 updates

investigating Jun 30, 2026, 10:57 AM UTC

Engineers are currently investigating an issue. More updates will be provided as the investigation progresses.
identified Jun 30, 2026, 11:03 AM UTC

Engineers have identified an issue affecting customers in the Canada region. The search functionality can report delayed results when operating inside the Clearance portal. No data loss is observed.
monitoring Jun 30, 2026, 11:17 AM UTC

We are applying a fix on the search functionality and will be monitoring the activities on the Canada environment to ensure proper functionality.
resolved Jun 30, 2026, 01:28 PM UTC

The incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Axis Direct-to-cloud device Enrollment Problems

Detected by Pingoru: Jun 23, 2026, 03:42 PM UTC
Resolved: Jun 23, 2026, 04:51 PM UTC
Duration: 1h 9m

Affected: Device management (enrollment and device configuration)

Timeline · 3 updates

investigating Jun 23, 2026, 03:42 PM UTC

We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming, SC SaaS → Access Control . We are working on it. We apologize for any inconvenience this may cause.
monitoring Jun 23, 2026, 03:58 PM UTC

Services are back to normal. We are monitoring the situation
resolved Jun 23, 2026, 04:51 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 19, 2026

Potential issue affecting Clearance

Detected by Pingoru: Jun 19, 2026, 01:39 PM UTC
Resolved: Jun 19, 2026, 02:21 PM UTC
Duration: 42m

Timeline · 3 updates

investigating Jun 19, 2026, 01:39 PM UTC

We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) . We are working on it. We apologize for any inconvenience this may cause.
monitoring Jun 19, 2026, 02:14 PM UTC

not set
resolved Jun 19, 2026, 02:21 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor June 16, 2026

Security Center SaaS - Axis Direct-to-Cloud cameras Live streaming problems

Detected by Pingoru: Jun 16, 2026, 03:03 PM UTC
Resolved: Jun 18, 2026, 07:41 PM UTC
Duration: 2d 4h

Affected: Video Streaming

Timeline · 6 updates

investigating Jun 16, 2026, 03:03 PM UTC

We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming . We are working on it. We apologize for any inconvenience this may cause.
investigating Jun 16, 2026, 03:15 PM UTC

We are continuing to investigate this issue.
identified Jun 16, 2026, 06:34 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 16, 2026, 07:03 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 16, 2026, 07:45 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 18, 2026, 07:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

Potential issue affecting SC SaaS → Web, desktop, and Mobile applications East US 2

Detected by Pingoru: Jun 16, 2026, 12:45 PM UTC
Resolved: Jun 16, 2026, 12:59 PM UTC
Duration: 13m

Timeline · 2 updates

investigating Jun 16, 2026, 12:45 PM UTC

We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.
resolved Jun 16, 2026, 12:59 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor June 15, 2026

Issue affecting West Europe camera metadata in SC SaaS investigation

Detected by Pingoru: Jun 15, 2026, 10:51 PM UTC
Resolved: Jun 16, 2026, 12:23 AM UTC
Duration: 1h 32m

Affected: Investigation

Timeline · 3 updates

investigating Jun 15, 2026, 10:51 PM UTC

We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
monitoring Jun 16, 2026, 12:23 AM UTC

Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation. The issue was resolved and we are closely monitoring the situation.
resolved Jun 16, 2026, 12:23 AM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Read the full incident report →

Minor June 12, 2026

Potential issue affecting Clearance USGov Arizona, USGov Virginia

Detected by Pingoru: Jun 12, 2026, 09:00 PM UTC
Resolved: Jun 13, 2026, 01:07 AM UTC
Duration: 4h 7m

Timeline · 2 updates

investigating Jun 12, 2026, 09:00 PM UTC

We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) USGov Arizona, USGov Virginia. We are working on it. We apologize for any inconvenience this may cause.
resolved Jun 13, 2026, 01:07 AM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor June 4, 2026

Security Center SaaS - Connectivity problems after enrollment of intercoms

Detected by Pingoru: Jun 04, 2026, 01:35 PM UTC
Resolved: Jun 05, 2026, 07:26 PM UTC
Duration: 1d 5h

Affected: Communications

Timeline · 4 updates

investigating Jun 04, 2026, 01:35 PM UTC

We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
investigating Jun 04, 2026, 08:08 PM UTC

The issue is limited to intercom enrollment, causing affected devices to remain offline
monitoring Jun 05, 2026, 04:44 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 05, 2026, 07:26 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Potential issue affecting SC SaaS → Communications

Detected by Pingoru: Jun 04, 2026, 01:35 PM UTC
Resolved: Jun 05, 2026, 07:24 PM UTC
Duration: 1d 5h

Timeline · 2 updates

investigating Jun 04, 2026, 01:35 PM UTC

We’re investigating reports of a potential issue affecting [SC SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) . We are working on it. We apologize for any inconvenience this may cause.
resolved Jun 05, 2026, 07:24 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →