Genetec had 61 outages in the last 2 years totaling 243h 50m of downtime — averaging 2.5 incidents per month.
There were 61 Genetec outages since November 17, 2025 totaling 243h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re investigating reports of a potential issue affecting East US 2 SC SaaS → Web, desktop, and Mobile applications . We are working on it. We apologize for any inconvenience this may cause.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation. The issue was resolved and we are closely monitoring the situation.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
The issue is limited to intercom enrollment, causing affected devices to remain offline
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability. We are working on it. We apologize for any inconvenience this may cause.
An issue with an external provider was identified. We are working with this external provider to solve the issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We’re investigating reports of a potential issue affecting Clearance Functionality in Canada Central. We are working on it. We apologize for any inconvenience this may cause.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
An issue has been identified to affect the Device Registry of Clearance in specific Europ. We are actively monitoring the issue and will provide update within an hour.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We could confirm this increase was sporadic and normal services are now back to normal.
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
We have identified the root cause of the incident, which is a partial outage affecting an external dependency provider. We are actively monitoring the situation and will share additional updates as they become available. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
We are in active communication with the external provider and continue to monitor the situation closely. We will provide an update as soon as the issue is resolved.
The intermittent issue appears to be resolved. We are continuing to monitor the situation closely to ensure full stability.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
We are currently investigating an incident that is impacting Cloud Storage. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
We’re investigating reports of a potential issue affecting System Management portal Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally. We apologize for the inconvenience.
An issue affecting a enrollment of Axis direct-to-cloud camera has been identified. We are actively investigating the issue and will provide update within an hour.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re investigating reports of a potential issue affecting System Management portal Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
An issue affecting the System Management portal functionality in East US 2 will cause certain users to no be able to access the subscription portal. We apologize for any inconvenience this may cause and we are working to resolve the problem.
Our team is still actively working on recovering access to affected users. Note that integrators who lost access to the System Management Portal may also have their system access requests revoked.
We are continuing to work on a fix for this issue, we understand this disrupts your workflow and we appreciate your patience.
We have started recovering access to a subset of users. We are working on recovering it for everyone affected.
We have recovered access to the System Management portal for most affected users. Integrators may have to join existing access requests to systems they have lost access to.
This incident has been resolved. You should now have access to the subscriptions portal. We apologize again for any inconvenience that you faced during this period.
An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems. We are actively investigating the issue and will provide updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
Issue Identified – Delayed Forensic Events (West Europe) A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region. We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred. We will continue to provide updates as progress is made. Thank you for your understanding.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider. We apologize for any inconvenience this may cause
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
This incident has been resolved.
An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour. In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from: App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482 Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en For more information on the mobile app, see: https://www.genetec.com/product-releases/cloudrunner-mobile-app
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected. Thank you for your patience. We apologize for any inconvenience this may have caused.
We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
The issue has been identified and a fix is being implemented. The propagation of resulting issues was stopped.
It was identified that the issue only affected Prod US & Prod EU. Rectifications are still in progress.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.
We identified the cause of the incident and implemented a solution. We apologize for any inconvenience We are closely monitoring the situation to ensure the issue is fully resolved.
We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
IN collaboration with our partner, the investigation continues. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
We have deployed some correctives to mitigate the problem. We are closely monitoring to ensure the issue is fully resolved We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding.
We are pleased to inform you that the issue has been mitigated and live video functionality is working in the region. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.
This incident has been resolved.
We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
The issue has been identified and a fix is being implemented.
The current issue has been resolved. We are closely monitoring the situation.
We are continuing to monitor for any further issues.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
This incident has been resolved.
An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.