Genetec incident

Potential issue affecting SC SaaS → Web, desktop, and Mobile applications East US 2

Minor Resolved

Genetec experienced a minor incident on June 16, 2026, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 12:45 PM UTC
Resolved
Jun 16, 2026, 12:59 PM UTC
Duration
13m
Detected by Pingoru
Jun 16, 2026, 12:45 PM UTC

Update timeline

  1. investigating Jun 16, 2026, 12:45 PM UTC

    We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Jun 16, 2026, 12:59 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.