Genetec incident

Investigating a potential issue

Minor Resolved View vendor source →

Genetec experienced a minor incident on July 2, 2026, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 03:47 PM UTC
Resolved
Jul 02, 2026, 05:39 PM UTC
Duration
1h 51m
Detected by Pingoru
Jul 02, 2026, 03:47 PM UTC

Update timeline

  1. investigating Jul 02, 2026, 03:47 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS → Communications, ClearID, Clearance, Cloudrunner, Operations Center, SC SaaS → Web, desktop, and Mobile applications, System Management portal (subscriptions.genetec.com) . We are working on it. We apologize for any inconvenience this may cause.