Genetec incident

Axis Direct-to-cloud device Enrollment Problems

Minor Resolved View vendor source →

Genetec experienced a minor incident on June 23, 2026 affecting Device management (enrollment and device configuration), lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 03:42 PM UTC
Resolved
Jun 23, 2026, 04:51 PM UTC
Duration
1h 9m
Detected by Pingoru
Jun 23, 2026, 03:42 PM UTC

Affected components

Device management (enrollment and device configuration)

Update timeline

  1. investigating Jun 23, 2026, 03:42 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming, SC SaaS → Access Control . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 23, 2026, 03:58 PM UTC

    Services are back to normal. We are monitoring the situation

  3. resolved Jun 23, 2026, 04:51 PM UTC

    This incident has been resolved.