Genetec incident
Security Center SaaS - Connectivity problems after enrollment of intercoms
Genetec experienced a minor incident on June 4, 2026 affecting Communications, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Communications
Update timeline
- investigating Jun 04, 2026, 01:35 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
- investigating Jun 04, 2026, 08:08 PM UTC
The issue is limited to intercom enrollment, causing affected devices to remain offline
- monitoring Jun 05, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 07:26 PM UTC
This incident has been resolved.