Genetec incident
Clearance - Services Unavailable
Genetec experienced a major incident on August 7, 2026, lasting 22h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 07, 2026, 03:17 PM UTC
We've identified an issue affecting US Gov. If your region is affected, you will not have access to the automatic face detection for a period of time. We are actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
- identified Aug 07, 2026, 07:42 PM UTC
We are still actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
- monitoring Aug 08, 2026, 01:56 PM UTC
A mitigation has been applied, and face detection in the Video Editor is now working as expected. We are continuing to monitor the situation to ensure full stability.
- resolved Aug 08, 2026, 02:14 PM UTC
The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.