Genetec incident

Clearance search results are delayed in Canada region

Minor Resolved

Genetec experienced a minor incident on June 30, 2026, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 10:57 AM UTC
Resolved
Jun 30, 2026, 01:28 PM UTC
Duration
2h 30m
Detected by Pingoru
Jun 30, 2026, 10:57 AM UTC

Update timeline

  1. investigating Jun 30, 2026, 10:57 AM UTC

    Engineers are currently investigating an issue. More updates will be provided as the investigation progresses.

  2. identified Jun 30, 2026, 11:03 AM UTC

    Engineers have identified an issue affecting customers in the Canada region. The search functionality can report delayed results when operating inside the Clearance portal. No data loss is observed.

  3. monitoring Jun 30, 2026, 11:17 AM UTC

    We are applying a fix on the search functionality and will be monitoring the activities on the Canada environment to ensure proper functionality.

  4. resolved Jun 30, 2026, 01:28 PM UTC

    The incident has been resolved.